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Press release content from Business Wire. The AP news staff was not involved in its creation.

Why People Must be a Critical Aspect of Digital Transformation, 2019 Report - Focus on How to Improve Customer Experience in your Business Strategy - ResearchAndMarkets.com

December 18, 2019 GMT

DUBLIN--(BUSINESS WIRE)--Dec 18, 2019--

The “Why People Must be a Critical Aspect of Digital Transformation” report has been added to ResearchAndMarkets.com’s offering.

This study covers why it’s important to incorporate not only how to improve customer experience into your business strategy, but also to integrate new possibilities for employee engagement. This will have a positive impact on your organization’s wealth and health.

People, processes, and technologies have long been the key elements of a CRM strategy. A recent study found that 99% of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company’s success. Our research proves that emerging technologies can help you gain a competitive edge.

Technologies such as Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are just a few examples of digital transformation that are impacting the customer contact world. Chatbots and cobots are robots that free up people to do more creative or higher level of work.

Key Topics Covered:

Executive Summary

Customer Experience-Wouldn’t it be Great if All of Our Customers Felt this Way?

Workforce Engagement

Giving Back

Key Takeaways

For more information about this report visit https://www.researchandmarkets.com/r/baqvcf

View source version on businesswire.com:https://www.businesswire.com/news/home/20191218005354/en/

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SOURCE: Research and Markets

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PUB: 12/18/2019 06:53 AM/DISC: 12/18/2019 06:53 AM