AP NEWS
Press release content from Newswire. The AP news staff was not involved in its creation.
PRESS RELEASE: Paid content from Newswire
Press release content from Newswire. The AP news staff was not involved in its creation.

Goverlan Reach 9.5 Delivers Significant Productivity and Compliance Gains for Customer Support Teams

January 15, 2020 GMT

MIAMI - January 15, 2020 - ( Newswire.com )

​​​​Goverlan, the industry’s leader in Remote Support Software Solutions, announced today the latest release of its flagship product, Goverlan Reach 9.5, which includes a new Incident Management Module, integration with the major Service Desk Software Solutions, and a Security Advisory Board. 

Goverlan Incident Management Module 

Designed to integrate seamlessly with key Service Desk Software Solutions, Goverlan Reach’s  Incident Management Module  provides a single system for technicians to create, resolve, and close customer support tickets. This new module and integration enable complete automation of support ticket case notes, delivering the following benefits to the customer support team: 

More information about the Incident Management Module can be found here:  https://www.goverlan.com/tools/incident-management-automation  

Integrations with Service Desk Software Solutions 

Goverlan’s Incident Management Module’s zero-hassle integration with Service Desk Software solutions, plus powerful remote support features and automated case notes, boost efficiency, time-to-resolution, and compliance requirements. Currently, Goverlan’s Incident Management Module integrates with the following  Service Desk Providers: ServiceNow, Jira Service Desk, Freshworks, Zendesk, ConnectWise Manage, Cherwell, Freshdesk, and ManageEngine Service Desk.  Other integrations are planned for future releases, please contact us for more details.    

New Security Advisory Board 

To adhere to cyber security best practices, Goverlan has launched a Security Advisory Board which lists the vulnerabilities identified in Goverlan and provides fixes. Goverlan is dedicated to ensuring the security of our customers’ IT infrastructure. As we identify issues and vulnerabilities, they will be addressed quickly.  More information about the Security Advisory Board can be found on the Goverlan  Customer Support page

For more information, please contact:  

Pascal Bergeot, CEO, Goverlan,  pascal.bergeot@goverlan.com, +1.888.330.4188  

Olivier Marschalik, VP Sales, Goverlan,  olivier.marschalik@goverlan.com, +1.888.330.4188 

About Goverlan 

Goverlan was founded in the late nineties in New York City with a goal to build software that solves help desk pain points specific to investment banks and financial institutions. More than 20 years later, Goverlan designs secure remote access software solutions for system admins, engineers, helpdesk technicians, and IT departments, across industries, with a focus to simplify remote IT Support. Used by thousands of customers in over 110 countries and 17 industries, Goverlan enjoys a stellar reputation in the IT support industry.  Learn more about Goverlan at  www.goverlan.com.  Follow us on LinkedIn, Twitter, Facebook, Instagram

###  

Press Release Service by Newswire.com

Original Source: Goverlan Reach 9.5 Delivers Significant Productivity and Compliance Gains for Customer Support Teams