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Press release content from BusinessWire. The AP news staff was not involved in its creation.

Western Union Partners with Aquila Heywood to Improve Services to Overseas Pensioners

July 31, 2018

LONDON--(BUSINESS WIRE)--Jul 31, 2018--The Western Union Company (NYSE: WU), a global leader in cross border, cross currency money movement, today announces a renewed partnership between its global payments business line, Western Union Business Solutions and Aquila Heywood, the UK and Ireland’s largest pensions system provider. The extended partnership allows Aquila Heywood’s customers to use Western Union’s retail locations to perform their annual existence checking, providing a low-risk solution that solves the pain points associated with existence checking and enhances the service provided to their customers.

According to The Department for Work and Pensions, there are over 1,200,000 UK pensioners living abroad. Typically, pension providers manually write to their members annually with a return form to verify their existence. Now with Western Union Business Solutions’ Global Existence Transaction Solution, they can verify UK pensioners living abroad with a face-to-face interaction at one of Western Union’s 550,000 Agent locations.

This reduces the risk of fraudsters continuing to draw benefits of deceased members, saving millions of pounds incorrectly paid to non-entitled beneficiaries every year. Recent figures from the Cabinet Office, for example, show that pensioner existence scams led to an £11.4 million overpayment of public sector pensions between 2014 and 2016. The partnership also provides Aquila Heywood’s customers with access to Western Union’s digital platforms to carry out overseas payments, reducing transaction time and fees to improve customer service.

“The collaboration allows Aquila Heywood’s customers to leverage Western Union’s vast agent network to verify their identity and help reduce pension fraud,” said Western Union Global Head of Financial Institutions & Channel Partners, Alan Verschoyle-King. “We are proud to renew our partnership with Aquila Heywood and help secure pension payment capabilities across the globe.”

Aquila Heywood is the largest provider of life, pension and investment platforms in the UK and Ireland, and the fifth largest in Europe. Customers include some of the largest private and public-sector companies in the UK. Its comprehensive platform, Altair ™ supports 80% of local councils and is used to administer the pensions of millions of members across the UK and Ireland.

“Our goal is to deliver stand out products and solutions that best meet our customers’ needs and enable them to provide a great service to their members,” said Aquila Heywood CEO Simon Barker. “This includes working with key strategic partners that add value and solve our customer pains. Our extended partnership with Western Union Business Solutions ensures fast and efficient handling of overseas payments, without the traditional challenges and associated risks.”

About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of March 31, 2018, our network included over 550,000 retail agent locations offering Western Union, Vigo or Orlandi Valuta branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2017, is available in more than 40 countries to move money around the world. In 2017, we moved over $300 billion in principal in nearly 130 currencies and processed 32 transactions every second across all our services. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

About Aquila Heywood

Aquila Heywood builds modern software solutions for businesses, pension providers and third parties that help transform how their members manage their lifelong financial journeys.

Our aim is to inspire members, customers and policymakers, and together create and promote an environment that enables everyone to make more informed decisions to improve their financial security.

We work collaboratively with the industry and its customers to create long-term growth and lasting business value through technology solutions.

Aquila Heywood has been awarded European Pensions Technology Provider of the Year for two years running 2016 and 2017 and shortlisted in 2018. They were also ranked first in the UK Professional Pensions Administration software survey April 2018.


View source version on businesswire.com:https://www.businesswire.com/news/home/20180731005062/en/

CONTACT: for Western Union

FleishmanHillard Fishburn

Louise McHenry

Phone: +44-(0)208-618-1748

Mobile: +44-(0)7894-839-287



for Aquila Heywood

Emma Fisher, Marketing Manager

Direct dial: 01737 857078




SOURCE: The Western Union Company

Copyright Business Wire 2018.

PUB: 07/31/2018 04:00 AM/DISC: 07/31/2018 04:01 AM


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