Overall Customer Satisfaction Increases among Dental Plan Members, J.D. Power Finds
COSTA MESA, Calif.--(BUSINESS WIRE)--Nov 6, 2019--
Customer satisfaction with dental plans increased in 2019, driven by year-over-year increases in coverage and communication experience, according to the J.D. Power 2019 Dental Plan Satisfaction Report SM. Overall satisfaction increases to 772 (on a 1,000-point scale) from 768 in 2018.
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(Graphic: Business Wire)
DentaQuest (810) ranks highest, performing particularly well in the customer service and communication factors. Blue Cross Dental/Blue Shield Dental (806) ranks second and HumanaDental (780) ranks third.
The 2019 Dental Plan Satisfaction Report is based on responses from more than 1,400 dental plan members. The report was fielded in October 2019. While most dental care providers included in the study typically provide insurance coverage through the customers’ employer, DentaQuest largely provides government plans.
For more information about the Dental Plan Satisfaction Report, visit https://www.jdpower.com/business/resource/member-dental-plan-satisfaction-report.
See the online press release at http://www.jdpower.com/pr-id/2019190.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info
View source version on businesswire.com:https://www.businesswire.com/news/home/20191106005188/en/
CONTACT: Geno Effler, J.D. Power; Costa Mesa, Calif.; 714-621-6224;firstname.lastname@example.org
John Roderick; St. James, N.Y.; 631-584-2200;email@example.com
KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA
INDUSTRY KEYWORD: PROFESSIONAL SERVICES HEALTH INSURANCE DENTAL CONSULTING GENERAL HEALTH
SOURCE: J.D. Power
Copyright Business Wire 2019.
PUB: 11/06/2019 07:00 AM/DISC: 11/06/2019 07:01 AM