AP NEWS
Press release content from Business Wire. The AP news staff was not involved in its creation.
PRESS RELEASE: Paid content from Business Wire
Press release content from Business Wire. The AP news staff was not involved in its creation.

Nine Critical Areas Where Organizations Make Poor Decisions

March 9, 2020 GMT

TRUMBULL, Conn.--(BUSINESS WIRE)--Mar 9, 2020--

Questionmark, the secure enterprise-grade assessment platform, has released a report outlining the nine critical areas the decision making in organizations can be improved.

Organizations too often expose themselves to needless risk. This may be because they cannot demonstrate that they are compliant with laws and regulations or they may be unsure they are recruiting the right staff or training them properly. These critical business needs often prompt organizations to get more accurate data to inform better decisions.

The nine common problems identified in the report are:

1. concerns around health and safety practice: organizations that perform safety-critical tasks need to demonstrate robust health and safety practices to customers and regulators

2. failures to demonstrate compliance with internal procedures and external regulation: organizations need to demonstrate they are playing by the rules. Failure to do so adequately can result in significant fines

3. inconsistent customer service experience: organizations need to ensure they maintain standards and a consistency of experience as they grow

4. insufficient product knowledge: front-line staff must have a strong knowledge of the product in many sectors for reasons of both compliance and commercial success

5. inadequate quality of hire: eight out of ten recruiters admit to making a hiring mistake

6. training failing to make the necessary impact: many organizations agree on the importance of staff training. However, they lack the confidence that their training is being effective

7. lack of knowledge and confidence in the sales channel: even when staff are well trained on the products and services, doubts can exist about the quality of knowledge among dealers and distributors

8. failing to measure and recognize career development: staff retention is strengthened when team members have a strong sense of career development but measuring progress creates challenges

9. lack of trust in partners’ technical ability: organizations can lack confidence that their partner has the relevant technical knowledge to perform their function in the right way.

More of the story…

View source version on businesswire.com:https://www.businesswire.com/news/home/20200309005664/en/

CONTACT: US: Kristin Bernor, head of external relations, Questionmark atKristin.bernor@questionmark.comor 203.349.6438

UK: James Boyd-Wallis atjames.boyd-wallis@fourteenforty.ukor 07793 021 607

KEYWORD: UNITED STATES NORTH AMERICA CONNECTICUT

INDUSTRY KEYWORD: TECHNOLOGY PROFESSIONAL SERVICES SCIENCE OTHER RETAIL OTHER ENERGY OTHER MANUFACTURING HEALTH ENERGY OTHER SCIENCE OTHER EDUCATION OTHER TECHNOLOGY MANUFACTURING RETAIL OTHER HEALTH EDUCATION OTHER PROFESSIONAL SERVICES CONSULTING

SOURCE: Questionmark

Copyright Business Wire 2020.

PUB: 03/09/2020 01:14 PM/DISC: 03/09/2020 01:14 PM

http://www.businesswire.com/news/home/20200309005664/en