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Calabrio Ignites What’s Next with European Customers at Stockholm and Manchester Conferences

November 12, 2019


Calabrio, the customer experience intelligence company, today kicks off its Calabrio Customer Connect (C3) conferences in Europe with an event in Stockholm, Sweden, and another on November 14 in Manchester, England. These are the first European user conferences following Calabrio’s acquisition of Sweden-based Teleopti in June this year.

With the theme of “Ignite What’s Next”, the Calabrio Customer Connect conferences in Stockholm and Manchester will feature insightful presentations and showcase new product integrations and innovations in agent and customer engagement. The events bring together Calabrio and Teleopti customers and partners for networking and experience exchanges, as well as unique breakout sessions tailored to Calabrio and Teleopti customers.

“Five months after announcing the acquisition of Teleopti—and one month after hosting more than 600 Calabrio and Teleopti customers at C3 San Antonio—we are thrilled to directly engage with our joint customers throughout Europe so they can discover the first smart integrations between our technologies which are already available,” said Calabrio President and CEO Tom Goodmanson. “As we continue our integration work on our next-generation product offering, we are gleaning valuable input from conversations at our global C3 events so we can ensure our solution includes the best of both products.”

Attendees from the likes of UK, Sweden, Germany, Russia, Denmark, Croatia, Finland, Switzerland, Norway and the Netherlands will enjoy a wealth of information about the evolution of Calabrio and Teleopti software as well as the opportunity to view demonstrations and network with product experts and their peers.

Best Practice Inspiration

Conference sessions incorporate a wide range of topics and best practices for the Calabrio and Teleopti platform, including content for evolving employee engagement, incorporating the voice of the customer in quality management, ideas and tips for the contact centre and beyond, and sessions designed specifically to help Teleopti customers become familiar with the Calabrio ONE platform.


Key new capabilities on display at Calabrio Customer Connect 2019 in Stockholm and Manchester include:


Find out more about the 2019 Calabrio Customer Connect annual user conference at https://www.calabriocustomerconnect.com/ and follow @Calabrio on Twitter for live updates during the event.

About Calabrio Customer Connect

Calabrio Customer Connect is Calabrio’s annual user conference, where hundreds of customer engagement, analytics, workforce and quality professionals learn about the state of their industries, attend dozens of breakout sessions and roundtable discussions delivered by expert practitioners, and share best practices and lessons learned with peers. Calabrio Customer Connect is the perfect opportunity to understand the challenges of managing a growing contact centre, find solutions for increasing customer and employee engagement, discover the value of humanizing the workplace, and see the latest voice-of-the-customer innovations driving contact centres today.

About Calabrio

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact centre. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Find more at https://www.calabrio.com/ and follow @Calabrio on Twitter.

Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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CONTACT: Kelsey Quickstad




SOURCE: Calabrio

Copyright Business Wire 2019.

PUB: 11/12/2019 03:00 AM/DISC: 11/12/2019 03:01 AM