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The Latest: CenturyLink says internet will be restored soon

December 28, 2018

BOISE, Idaho (AP) — The Latest on widespread internet outages affecting CenturyLink customers (all times local):

9:30 p.m.

CenturyLink says engineers have identified a problem that left customers across the country without internet service and expected to restore it within hours.

The company said Thursday night the problem involved a “network element” that was affecting services but didn’t provide details.

The outages reported Thursday afternoon stretched from New York to California and even temporarily shut down phone services at the Idaho Department of Correction and knocked out 911 emergency call services in parts of western Washington state.

Most of the trouble appeared to be in the West.

Verizon says it had service interruptions in Albuquerque, New Mexico, and parts of Montana because of issues with CenturyLink, which Verizon said helps handle wireless network data traffic for several providers.

Neither company indicated how many customers were affected.

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3:31 p.m.

Some CenturyLink customers across the country were without the internet as outages stretched from New York to California.

The company said in a statement Thursday that its network was “still experiencing a disruption” and that it was working to restore services. It provided no other details, including how many customers were affected.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter that this was a “nationwide outage” and her agency needed to investigate.

It appeared that most of the trouble was in the West.

The Idaho Statesman reports that the internet problems led to the temporary shutdown of phone services at the Idaho Department of Correction and the state’s Department of Education.

There were reports of ATM machines not working in Idaho and Montana.

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