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Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives

March 3, 2020 GMT

SAN FRANCISCO--(BUSINESS WIRE)--Mar 3, 2020--

Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced Hyland, a leader in content services, has selected Medallia as the underpinning for its strategic employee and customer experience programs.

“As a company who is dedicated to putting our customers first, having a holistic view of employee and customer sentiment is critical to our business. By tapping Medallia, we will be empowered to understand how our employees feel, how this impacts our customer experiences and what actions we need to take to ensure our most valuable assets are happy and satisfied,” said Justin Chappell, director of global customer experience, at Hyland.

Hyland will be leveraging the Medallia Experience Cloud to support its customer-first initiative and to gain insights into how its customers feel when engaging with its partners and employees.

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

www.medallia.com

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at Hyland.com.

© 2020 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com:https://www.businesswire.com/news/home/20200303005271/en/

CONTACT: PR Contact:

Valerie Beaudett

press@medallia.com

+1 (650) 400-7833IR Contact:

Carolyn Bass

ir@medallia.com

KEYWORD: CALIFORNIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY MOBILE/WIRELESS SOFTWARE NETWORKS INTERNET

SOURCE: Medallia, Inc.

Copyright Business Wire 2020.

PUB: 03/03/2020 08:00 AM/DISC: 03/03/2020 08:01 AM

http://www.businesswire.com/news/home/20200303005271/en