SendBird Adds HIPAA Compliance to Empower Care Providers, Patients, and Users with Secure In-App Chat and Messaging

January 10, 2019 GMT

SAN MATEO, Calif.--(BUSINESS WIRE)--Jan 10, 2019--SendBird, the fully customizable chat and messaging platform for enterprise, consumer, mobile, and web applications, today announced that it reached a significant milestone in providing better communication to the rapidly growing telemedicine and virtual care industries. SendBird now offers in-app chat and messaging protected by the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996), the federal law that dictates data privacy and security provisions for safeguarding protected health information (PHI) and electronic protected health information (ePHI) of individuals.


As virtual care continues to increase patient access and staff efficiency through mobile and digital technologies, SendBird offers forward-thinking organizations a secure chat solution backed by HIPAA. This is significant because it enables healthcare companies to empower care providers, patients, and app users to communicate about PHI securely over messaging and therefore to receive care and advice about personal health through the convenience of their mobile devices.

SendBird has already experienced strong customer growth across the healthcare industry. It has helped companies including Healthline, Healint, Gryt, Steady Health and Sibly augment patient care by providing real-time in-app chat to communities built around shared diagnoses, counseling, and peer support.

“Now that SendBird has achieved HIPAA compliance, we’re one of the only companies offering a secure, white-label chat to the telemedicine and virtual care industries, which have been using chat in innovative ways to reach patients anytime and anywhere they have a mobile phone,” said SendBird CEO, John Kim.

“The on-demand and mobile economies have transformed the healthcare industry because patients and consumers now receive care and services at the tap of a screen. In-app messaging taps directly into that trend, while it brings better care through better, more convenient communication,” he added.

HIPAA compliance is one of several milestones for the company, as SendBird made security and protection of customer data a high priority in 2018. It also developed systems and procedures for GDPR compliance and became one of the first companies in its space to add ISO 27001 certification. Additional security designations will be completed early this year.


To learn more about SendBird’s HIPAA-compliant white-label chat solution, please visit

About SendBird

SendBird is a fully customizable chat and messaging platform with a managed infrastructure for enterprise, consumer, mobile and web applications. It provides the necessary Software Development Kits (SDK) and API, front and backend technology so that businesses can launch a customized in-app messaging experience quickly, efficiently, and at scale. SendBird powers in-app conversation for the world’s leading companies in industries ranging from marketplaces, on-demand, and gaming to online communities, video streaming, and healthcare. It has SDKs for almost any platform, including iOS, Android, Javascript, React Native, .NET, and Unity.

SendBird’s top global customers include Reddit, NBA, Yahoo! Sports, GOJEK, Carousell, Virgin Mobile UAE, SEGA, Wargaming, Healthline, Yell, Hinge, Kookmin Bank, LG U+, SSG. It is backed by August Capital, Shasta Ventures, and FundersClub. It is based in San Mateo, California. Please visit for more information.

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SOURCE: SendBird

Copyright Business Wire 2019.

PUB: 01/10/2019 09:00 AM/DISC: 01/10/2019 09:00 AM