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Access Health CT reminds customers to pay their first bills

January 19, 2018 GMT

Access Health CT CEO Jim Wadleigh reminds customers that it’s important to pay their first bill in order to keep their coverage.

But beyond paying that bill to their insurance company, Wadleigh said there are still over 23,000 customers that need to send documentation to verify their account information, including annual household income or immigration status.

“If you got a letter from Access Health CT in the mail or through your online account asking you to send us documents to confirm details of your application, please do so as soon as possible, or you could lose your 2018 coverage or financial help,” Wadleigh said.

Customers have 90 days from their date of enrollment to submit their information if it is requested. Around 30 percent of open verifications have a due date of Feb. 25.

“Every year we see people lose their insurance or financial help because they fail to pay their bill or send us the documents we need to verify that the information we have in the system is correct,” Wadleigh said.

Stamford, Bridgeort, Norwalk, Hartford, Waterbury, Danbury, New Haven, New Britain, Manchester and East Hartford have households in need of submitting documentation.

Wadleigh said the elimination of the individual mandate penalty, which requires people to have health care coverage or pay a penalty, does not take effect until 2019. Those without health care coverage in 2018 will have to pay a tax penalty.