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Erie Insurance names Karen Rugare as Vice President, Customer Service Operations and Strategy

October 14, 2019 GMT
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Erie Insurance names Karen Rugare vice president of customer service operations and strategy.
1 of 2
Erie Insurance names Karen Rugare vice president of customer service operations and strategy.

ERIE, Pa., Oct. 14, 2019 /PRNewswire/ -- Erie Insurance has named Karen Rugare to the position of vice president of customer service operations and strategy, effective October 17.

Rugare began her career at ERIE 20 years ago as a media and government relations specialist. She was promoted to the sales and agency division as promotions supervisor and later to assistant vice president and marketing department manager. She is currently the vice president of agency and product marketing in the sales and marketing division.

“I am excited to welcome Karen to the customer service division as the new leader for our customer care team,” said Patrick Burns, senior vice president of the customer service division. “Karen’s unique skills and experience, her passion and her proven ability to lead transformational change efforts make her an ideal choice.”

Rugare received her undergraduate degree from Edinboro University and earned her master’s in organizational leadership at Mercyhurst University. She also obtained a Lean Six Sigma Green Belt and designations including Certified Insurance Counselor and Associate in Customer Service.

Erie Insurance Group
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 9th largest homeowners insurer and 12th largest automobile insurer in the United States based on direct premiums written and the 16th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has more than 5 million policies in force and operates in 12 states and the District of Columbia. Erie Insurance Group is a FORTUNE 500 company.

News releases and more information about Erie Insurance Group are available at www.erieinsurance.com.

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SOURCE Erie Insurance