Dolly Expands On Demand Delivery and Moving Service into Four New Markets
SEATTLE, Sept. 18, 2018 (GLOBE NEWSWIRE) -- Dolly is launching its on demand delivery and moving service today in San Francisco and Washington D.C., and will be launching in Los Angeles and Orange County next month. Prior to this expansion, Dolly had been operating in Seattle, Portland, San Diego, Denver, Chicago, Philadelphia and Boston. The company, which has over 5,000 “Helpers” (Dolly’s term for the truck owners who provide the actual moving and delivery services) on its platform and plans to add hundreds more in each of its four new markets over the next six months.
“Over the past four years we’ve learned a lot about what works and what doesn’t in terms of the markets we serve,” says Mike Howell, CEO at Dolly. “We could have expanded a long time ago but we wanted to be smart about where and when to grow the business. Our approach has been intentionally methodical and data-driven. Before deciding to enter SF, DC, LA and OC we analyzed hundreds of thousands of Dollys that have taken place over the last several years. Combining that research with feedback from customers, we are confident that now is the time and these are the best markets in which to expand.”
Dolly recently reached a milestone: The company is now doing $1m+ in monthly revenue. A key reason for its growth has been retail relationships with companies like Costco, Big Lots, Lowe’s and Crate & Barrel. Dolly has raised $10m in funding, including an $8 million round led by Maveron in 2015 and includes Amazon CEO Worldwide Consumer, Jeff Wilke, as an investor.
“We understand that most people do not need a Dolly every day, every week or even every month,” says Howell. “As a result it doesn’t make sense for Dolly to heavily subsidize a first use-case like many subscription businesses do. This means we have to work even harder on customer service; it’s something we take a lot of pride in. So far the formula is paying off, as we’ve received thousands of five-star reviews on Facebook, Yelp, etc.”
“Dolly has one of the highest customer satisfaction scores (NPS) we have ever seen in a young company,” says Jason Stoffer, Partner at Maveron, a Dolly investor. “Dolly will create a giant business, serving consumers and retailers, as a result of being the only moving and delivery service for large items that truly puts the customer first.”
Dolly is an on demand retail delivery and moving company based in Seattle, Washington. The company was founded in 2014 and has established retail relationships with Costco, Crate & Barrel, Lowe’s and Big Lots!, among others. More information at www.dolly.com.
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