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Consumer protection officials launch summer listening tour

July 17, 2016

BOSTON (AP) — Massachusetts residents who want to voice a concern about a consumer service or product to a top state official will get that chance.

Massachusetts Office of Consumer Affairs Undersecretary John Chapman and representatives from the office’s regulatory agencies are launching a summer listening tour starting Tuesday.

The five sessions are a chance for officials to hear concerns about and recommendations for improvements to consumer protections and rights.

Among the topics on the table are telemarketing, debt collection, home improvement contractors, insurance, data privacy and used car sales.

The tour kicks off Tuesday in Springfield.

Sessions are also scheduled for Wednesday in Worcester; July 27 in Lowell; July 28 in Plymouth; and Aug. 2 in Boston.

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