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MAKING OVER MCDONALD’S

August 18, 2018 GMT

PITTSTON TWP. — McDonald’s has been rolling out a new look and a new way to order by adding kiosks and table service, and the Pittston Twp. restaurant will be the next one to modernize. Construction will start Monday to remodel McDonald’s on Route 315, said Pat Stella and her son Rich Corbin, who own the restaurant and 10 others throughout Northeast Pennsylvania. It is the latest McDonald’s being remodeled in a plan from the fast-food chain and franchisees to invest about $266 million in Pennsylvania to modernize more than 360 restaurants in 2018 and 2019. In all, McDonald’s and franchisees are investing $6 billion to modernize most U.S. restaurants by 2020. The modernization is offering more technology and transforming the customer experience inside and outside the restaurants. At the Pittston Twp. restaurant, Stella and Corbin said the drive-through will close next week for about a week for the project, but the restaurant will remain open. The new drive-through will have two speakers, one after another, offering two order points. After that is complete, work will start to remodel the inside of the restaurant and the drive-through will remain open. “The restaurant will never be closed completely,” Stella said. “There will always be a way for a customer to access it.” With the significant construction investment, McDonald’s in Pittston Twp. and other transformed restaurants will feature modernized dining rooms with globally and locally inspired decor, new furniture and refreshed exterior designs. The new design will no longer include its red and white coloring, but there will be taupes and browns. It will be both rustic and contemporary, Stella and Corbin said. McDonald’s also has been trying to enhance the customer experience with digital self-order kiosks that allow customers to browse the menu, find options and tailor meals just the way they want. The Pittston Twp. restaurant will have four kiosks to order and that will not take away jobs, Corbin said. The kiosks will actually add a job because someone will help people with their orders, he said. “People can customize their orders to their own liking,” Corbin said. Customers also can still choose to order at the counter. Remodeled counters will allow for new table service that offers customers new digital menu boards that are being installed inside and at the drive-through. The interior design in Pittston Twp. will include high-top seating and a leather couch. Additionally, customers will find places to charge their iPhones and iPads, and parking spots are being designated for curbside pickup through mobile orders and paying. McDonald’s restaurants that have already been remodeled in Luzerne and Lackawanna counties include locations at 913 Wyoming Ave., Wyoming, across from the Midway Shopping Center; 1950 Memorial Highway, Shavertown; Route 6, Clarks Summit; Brooklyn Street, Carbondale; Route 6, Eynon, and Main Street, Old Forge. Stella said McDonald’s restaurants that she owns that will be remodeled next year will include locations in Plains Twp. and Edwardsville as well as East Northampton Street and Kidder Street in Wilkes-Barre. Contact the writer: dallabaugh@citizensvoice.com;570-821-2115, @CVAllabaugh on Twitter

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