MaritzCX Announces AI Suite of Products to Derive More Value from Data, Improve Experience Management, and Bolster Business Growth
LEHI, Utah--(BUSINESS WIRE)--Oct 23, 2019--
MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth.
MaritzCX AI embraces an open ecosystem approach to AI. The company will develop code inhouse, but also adopt and utilize the swiftly developing array of best-in-class AI technologies outside of the MaritzCX platform. All of the leading AI tools can be incorporated through the company’s CXWorkflow, a proprietary data automation and management tool. Practitioners may have already invested in R, Python, IBM Watson, Google TensorFlow, etc. and using those to solve experience-related issues is at the heart of MaritzCX’s ‘open technology’ AI strategy.
The solutions powering the AI capabilities within the MaritzCX Platform include:
“The experience market is quickly evolving from measurement to action, and from predictive to prescriptive,” said Mike Sinoway, president and CEO of MaritzCX. “We have woven AI and machine learning into our solutions so that experience practitioners, in-field users, and frontline employees can take meaningful actions for the customer.”
The AI suite is available now https://www.maritzcx.com/what-we-do/artificial-intelligence/. Nearly two million users worldwide use the MaritzCX platform to transform their business operations, enhance culture, and improve ROI for their experience programs.
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX). The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout an organization and support a strong business case. MaritzCX partners with large companies that insist on effective and high-ROI experience results. Customers include global brands from the Automotive, Financial Services, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.
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