Woman wins $400,000 settlement for spa mistreatment

May 21, 2019 GMT

BRIDGEPORT — A Monroe woman who ended up with hot wax in her eye during a beauty treatment at a former spa in the Trumbull Shopping Park has been awarded $400,000.

Gail Gianpalo, 61, suffered painful and permanent scaring in eye, said her lawyer, Frank Bailey.

The settlement of the law suit against the now-closed Fairfield Day Spa was recently reached following mediation with retired Superior Court Judge Michael Riley.

“Because of that scar, my client’s eye is painful and often tearful,” Bailey said. “It is also sensitive to light. If she looks at a street light in the dark, for example, it appears as broken glass.”


The lawyer for the spa did not return calls for comment.

On July 2, 2016, Gianpalo went to the spa in the mall to get her eyebrows waxed, according to the lawsuit.

While the salon’s manager, Kevin Phan, was in the process of applying wax to Gianpalo’s eyebrows, he got into an argument with another customer and dropped hot wax into Gianpalo’s eye, the suit states.

Bailey said his client complained to Phan that he had dropped wax into her eye, but Phan continued working on her. Bailey said Gianpalo unsuccessfully tried to wipe the wax from her eye herself. He said her eye continued to hurt her, so she went to a walk-in clinic two days later. The clinic then referred her to an eye specialist, he said.