Windsor doctor joining direct primary care movement

July 28, 2018
Emily Anderson-Elder, a doctor with Balance Health, poses for a photo in one of the exam rooms at the their office in Greeley, Colo. Balance Health offers direct pay for physician services, even with no insurance. (Joshua Polson/The Greeley Tribune via AP)

GREELEY, Colo. (AP) — Dr. Emily Anderson-Elder carefully considered her patient’s symptoms:

- Frustration over limited time spent with patients.

- Inordinate amounts of time inputting required data.

- Side effects including high levels of stress.

The patient?


The remedy?

“I did the research and found direct primary care,” said Anderson-Elder of Windsor.

And in June she joined Dr. Frank Morgan at Balance Health in Greeley, a direct primary care clinic he founded four years ago in Greeley.

Leaving her family practice at UCHealth Medical Clinic in Windsor after seven years wasn’t an easy decision, she said, but it was the right decision for her.

Many physicians — from all specialties — share Anderson-Elder’s frustration and levels of stress incurred while working in insurance-based health care systems. In the 2018 Medscape National Physician and Depression Report, 42 percent of family physicians admitted to having burnout or depression, listing “too many bureaucratic tasks (charting, paperwork)” and “too many hours at work” as the leading factors in burnout.

Although direct primary care has been around for some time, it is just now gaining a toehold with both physicians contemplating the switch to a different way of providing care and patients willing to give it a shot, so to speak.

In 2017, there were more than 600 direct primary care clinics in the U.S., 10 percent of those in Colorado, according to the Colorado Independent. Anderson-Elder said in her research she found 1,000 out of the 80,000 family doctors practicing in the U.S. have gone the direct primary care route.


What is direct primary care? And why the interest?

First and foremost, the major difference is that direct primary care does not accept insurance. Patients instead pay a monthly membership fee that includes unlimited visits, calls and emails, along with many routine services and access to prescriptions and lab work at a reduced cost. For the physician, it means quality time spent with patients and no more time filling out paperwork to satisfy health insurance company regulations.

What the monthly fee is varies from clinic to clinic. At Balance Health, it is $99 for adults, $180 for couples and $30 for children. Those who sign up for direct primary care are asked to sign an annual contract but can be released from it with 30 days’ notice, Anderson-Elder said.

“We want to be accessible to our patients. We don’t want them to go to urgent care or ER if they don’t have to,” she said.

And yes, that includes calls at 3 a.m., but if it can wait till morning, the patient is worked into that day’s schedule.

Anderson-Elder typically sees eight to 17 patients per day, depending on whether it’s cold and flu season. And she spends as much time as needed with them. At her previous practice, she was limited to spending 15 to 20 minutes per patient.

“People service their cars,” she said. “They should do the same thing with their bodies. You should be looked at and tuned up.”

While most people think of going to the doctor only when they don’t feel well or need a physical for work or school, Anderson-Elder said she likes to see patients even when they feel healthy so she can check in on their well-being and talk about proper nutrition.

“Oftentimes patients think they’re healthy, but then we do an exam and sometimes find things,” she said.

Direct primary care works best when combined with a high-deductible health plan, Anderson-Elder said, for those times when unexpected surgeries are scheduled and for patients who suffer from chronic illnesses. But she said about one-third of her patients have no health insurance at all.

She also noted direct primary care should not be confused with concierge medicine, which also provides direct access to providers for a flat fee but still bills insurance companies for services provided.

Another key distinction between the two is direct primary care is mentioned in the Affordable Care Act as an acceptable option for receiving medical care without insurance, while concierge medicine is not, according to the American Academy of Family Physicians.

And last year, Colorado Gov. John Hickenlooper signed Colorado HB17-1115, which establishes that direct primary health care can operate without regulation of the division of insurance. Windsor Republican Rep. Perry Buck was a primary sponsor of the bill.

Patients at Balance Health also can tap into other healthy-living services for additional fees. Dr. Dana Morgan, a family care physician, specializes in bioidentical hormone replacement therapy. Balance Health also has a small fitness gym replete with trainers and classes. Wellness coaching also is offered.

Leaving her practice in Windsor, though a hard decision, has been the right prescription for her, she said.

“I no longer take paperwork home,” she said. “I’m happier and less stressed.”


Information from: The Tribune of Greeley, Co, http://greeleytribune.com

All contents © copyright 2019 The Associated Press.All rights reserved.