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Twilio Analysis of Presidential Campaign Email Effectiveness Shows only a Small Number Reach Intended Audience

November 12, 2019

SAN FRANCISCO--(BUSINESS WIRE)--Nov 12, 2019--

Twilio (NYSE: TWLO), the leading cloud communications platform, today announced the results of a new study conducted to analyze the efficacy of emails sent by United States presidential campaigns to reach their targeted audiences. The report “How Political Campaigns Can Ensure Their Email Messages Hit Home” studied the patterns, tactics and frequency of emails sent by the presidential campaigns and to what extent they actually reached their recipients. The report also outlined best practice recommendations to reach recipients via email who have consented to receive communications from the campaigns.

Twilio submitted a newly created email address to 26 Democratic presidential campaigns and the incumbent president in July 2019 to subscribe to the campaigns’ communications and analyzed the activity over the course of 30 days.

Findings included:

Additionally, almost half of the campaigns either lacked a Domain Messaging Authentication Reporting and Conformance (DMARC) record or failed a DMARC check by the receiving domains, thus leaving their brands and messages more open to spoofing and phishing attacks. Email authentication is a strong data point in the overall reputation logic used by email platforms. The lack of authentication can impact whether an email gets delivered at all, or whether it gets placed in a spam folder or not. Basic email authentication can make it more difficult for bad actors to spoof the campaign’s domain or email address that it uses to communicate with potential voters. Authentication also protects recipients by decreasing the ability of bad actors to spoof the campaign’s domain and trick recipients into disclosing personally identifiable information (PII) which leads to identity theft and other forms of cyber crime.

“The majority of emails from presidential candidates do not adhere to the best practices widely known by effective email marketers across a great swath of industries and verticals,” said Len Shneyder, vice president of Industry Relations for Twilio SendGrid. “Campaigns present a different set of dynamics given how potentially brief they operate as an organization and how rapidly they have to scale and ramp. Nonetheless, our numbers indicate that for the most part, they could be more successful at reaching their intended audiences if they better understood the nuances of email at scale. The result was a waste of precious resources and time and a lost opportunity to influence and motivate prospective voters.”

Based on the report’s findings, best practices for more effective email practices by presidential campaigns to reach prospective voters who have given their consent include:

ABOUT TWILIO

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

View source version on businesswire.com:https://www.businesswire.com/news/home/20191112005321/en/

CONTACT: Caitlin Epstein

press@twilio.com

KEYWORD: CALIFORNIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: DATA MANAGEMENT SECURITY TECHNOLOGY TELECOMMUNICATIONS SOFTWARE NETWORKS INTERNET

SOURCE: Twilio

Copyright Business Wire 2019.

PUB: 11/12/2019 06:00 AM/DISC: 11/12/2019 06:01 AM

http://www.businesswire.com/news/home/20191112005321/en