Semafone Introduces Intelligence+ to Empower Contact Centers with Actionable Payment Transaction Analytics
BOSTON & GUILDFORD, England--(BUSINESS WIRE)--Nov 6, 2019--
Semafone ®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, today announced Intelligence+, a brand-new, real-time data analytics offering, integrated into its award-winning and patented telephone payments solution – Cardprotect Voice+.
Intelligence+ ensures that Cardprotect Voice+ customers have access to meaningful real-time data from calls and payment transactions as they occur across the contact center. With advanced analytical capabilities beyond those of standard business intelligence tools, Intelligence+ can provide customers with valuable and deeper insights into their payments platform performance. Customers can elect to receive all their raw data from the Cardprotect Voice+ platform to define and run data reports over specific durations, from 24 hours, to 90 days and beyond, or any time period in between. This functionality enables customers to add the data to their own database management system (DBMS) and completely customize reports, with full flexibility to change the appearance and reporting periods.
“Today, data is the fuel that organizations need to be successful, and that is particularly true for the contact center,” said Gary E. Barnett, Chief Executive Officer, Semafone. “With Intelligence+, customers can see their contact center call activity on our Cardprotect Voice+ platform, and quickly turn that data into meaningful, actionable insights that improve call center performance, all while ensuring secure, compliant and seamless payment transactions.”
Intelligence+ is compliant with industry regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the European Union’s General Data Protection Regulation (GDPR), HITRUST standards, and the upcoming California Consumer Privacy Act (CCPA). Strict compliance with these industry regulations and standards ensures better protection of consumers’ personally identifiable information (PII), significantly reducing an organization’s risk of a brand-damaging data breach, while providing a frictionless agent and customer experience.
With Intelligence+, customers gain the following key benefits:
With actionable, real-time data, Intelligence+ can enable contact center managers, as well as sales and marketing campaign managers, to improve business success, provide a better working environment for agents, reduce agent turnover and increase customer satisfaction with a positive brand experience.
For more information about Semafone, please visit: www.semafone.com
Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions create a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
The company was founded in 2009 and now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander, Sutter Health and TVG.
Semafone has achieved the four-leading security and payment certifications: ISO 27001:2013, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.
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CONTACT: Kristen Walker
KEYWORD: MASSACHUSETTS EUROPE UNITED STATES UNITED KINGDOM NORTH AMERICA
INDUSTRY KEYWORD: PROFESSIONAL SERVICES DATA MANAGEMENT TECHNOLOGY TELECOMMUNICATIONS SOFTWARE FINANCE BANKING
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PUB: 11/06/2019 07:00 AM/DISC: 11/06/2019 07:01 AM