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Principal Invests in Platform Enhancements to Help Improve Customers’ Retirement Plan Health and Outcomes

September 9, 2019

DES MOINES, Iowa--(BUSINESS WIRE)--Sep 9, 2019--

Principal Financial Group ® (Nasdaq: PFG) today announced enhancements to its industry-leading retirement record-keeping platform which will make administration easier, more flexible, personalized 1 and help drive better participant outcomes. As part of the integration of the Wells Fargo Institutional Retirement & Trust (IRT) business, Principal is incorporating capabilities from the Wells Fargo IRT platform into its own proprietary recordkeeping platform which will serve Principal and transitioning Wells Fargo IRT customers moving forward.

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“We believe a better retirement begins with a better customer experience – both in-person and online,” said Renee Schaaf, president, Retirement and Income Solutions at Principal. “Investment in our digital capabilities in combination with our top-tier service model will enable plan sponsors to deliver more successful outcomes for their participants.”

The Principal platform, serving defined contribution and defined benefit participants, will evolve to incorporate the best capabilities from Principal and Wells Fargo IRT. Principal has accelerated investments in the Principal Total Retirement Suite SM (TRS) and its retirement recordkeeping system – launching next generation financial wellness resources such as Principal ® Milestones and Principal ® Real Start, a plan sponsor chat feature, optimized 401(k) plan design features and more in just the last two years.

With the addition of key Wells Fargo IRT capabilities, including deep plan benchmarking and real-time performance monitoring and feedback to promote plan health, plan sponsors and participants will be able to seamlessly access a single service provider for multiple retirement plan types.

“We know that plan sponsors want help with gauging the effectiveness of their plan,” said Schaaf. “Wells Fargo IRT has a method to help improve this and taken alongside the Principal best-in-class experience and data automation, is a perfect example of how we’re bringing the best from each organization to drive customer outcomes.”

After a thorough third-party analysis of key criteria, including scalability and flexibility, automation and straight-through processing, future readiness and capabilities, the enhanced Principal platform is well positioned to serve evolving customer needs.

Plan Sponsor Benefits:

Plan Participant Benefits:

For Consultants & Advisors:

Together, these capabilities will enable an optimal experience for plan sponsors and participants and furthers the Principal focus on customer care. The combined capabilities on the Principal platform will help drive results for plan sponsors and participants based on their unique needs while providing enhanced flexibility and expertise to help advisors and consultants serve small to large retirement plan clients. Participants who log into the Principal digital platform have a 50% higher average deferral rate. 2

“Principal continues to invest in digital infrastructure and solutions to promote financial success for our customers,” said Schaaf. “The platform enhancements we’ve announced today will allow us to better drive plan outcomes and improve retirement readiness, helping ensure our customers live their best lives to and through retirement.”

The enhancements to the Principal platform are expected to be available in 2020 and coincide with the transition of Wells Fargo IRT clients to the Principal platform. Upon completion of the integration, Principal will have a stronger and more efficient and flexible technology offering for all IRT and existing customers – across all segments and plan types.

Visit www.principal.com/BetterRetirement for more information about the Principal tech-driven customer experience.

About Principal®
Principal helps people and companies around the world build, protect and advance their financial well-being through retirement, insurance and asset management solutions that fit their lives. Our employees are passionate about helping clients of all income and portfolio sizes achieve their goals – offering innovative ideas, investment expertise and real-life solutions to make financial progress possible. To find out more, visit us at principal.com.


Principal Financial Group closed the acquisition of certain assets of the Wells Fargo Institutional Retirement and Trust business (IRT) on July 1, 2019. The transition, transfer, and conversion of IRT business operations, employees, and clients will occur over the following 12-24 months. During the transition period, Wells Fargo Bank, N.A., a bank affiliate of Wells Fargo & Company, will continue to operate and service the IRT business for the benefit of Principal®, including providing recordkeeping, trustee, and/or custody services.
Insurance products and plan administrative services provided through Principal Life Insurance Co., a member of the Principal Financial Group ®, Des Moines, IA 50392.

1 Dalbar’s WebMonitor Rankings, DC WebMonitor best in class award for plan sponsor Q1 2019.

2 Principal reporting from 1/1/2017 through 12/31/2017 for participants who use our digital resources.

View source version on businesswire.com:https://www.businesswire.com/news/home/20190909005700/en/

CONTACT: Lonnetta Ragland, 515-878-1504




SOURCE: Principal Financial Group

Copyright Business Wire 2019.

PUB: 09/09/2019 12:00 PM/DISC: 09/09/2019 12:00 PM


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