A Multinational Telco Redefines Customer Experience by Offering Better Services Using Quantzig’s Telecom Analytics Solutions
LONDON--(BUSINESS WIRE)--Nov 27, 2019--
Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems announces the completion of their recent success story that highlights how they helped a multinational telecom company to redefine the customer experience using telecom analytics.
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We help telecom companies deliver better customer service, more efficient processes, and new network intelligence with integrated telecom analytics solutions. Which is why the world’s leading brands collaborate with us to improve their operations. Request a FREE proposal to learn why you should leverage our solutions.
Bridging the narrowing gap between operational excellence and value proposition, we bring innovative telecom analytics solutions to the market to help our clients scale their operations and improve customer experience across touchpoints.
Quantzig’s Telecom Analytics Engagement Overview
The client- a leading telecom firm, faced several challenges that spanned across core areas of their business operations. To tackle their challenges they wanted to better understand customer behavior and redefine their service portfolio to attract new customers.
We adopted a well-rounded, comprehensive approach that revolved around leveraging telecom analytics to identify opportunities for value creation, demonstrate quick wins, and scale telecom analytics solutions to meet the needs of the business.
The use of advanced telecom analytics solutions enabled the telecom client to gain deeper customer behavior insights, which in turn resulted in a 25% improvement in operational costs.
According to the advanced analytics experts at Quantzig,“It is crucial for telecom companies to leverage analytics to turn business data into actionable insights that drive positive business outcomes.”
Telecom analytics helps telecommunication service providers to answer specific questions about their customers that ultimately help drive profitability through tailored marketing. Talk to our analytics experts for more insights.
Data has the potential to transform business processes, enabling companies to win the battle to earn more customers and create new revenue streams. To thrive in today’s complex telecom industry, business data must be converted into actionable insights, to be able to respond in real-time to behavioral changes in the customer mindset or to proactively respond to threats. This is exactly where telecom analytics can win the battle against the traditional BI and in-house analytics tools. However, most telecom companies are unaware of the true potential of the staggering volumes of data which could offer deeper insights into customer behavior, preferences, and service usage patterns, if analyzed accurately.
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Telecom Analytics Engagement Outcome
Read the complete success story for comprehensive insights: http://bit.ly/2DliN36
Quantzig is a global analytics and advisory firm with offices in the US, UK, Canada, China, and India. For more than 15 years, we have assisted our clients across the globe with end-to-end data modeling capabilities to leverage analytics for prudent decision making. Today, our firm consists of 120+ clients, including 45 Fortune 500 companies. For more information on our engagement policies and pricing plans, visit: https://www.quantzig.com/request-for-proposal
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