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Comcast Business Helps Millions of Companies Reimagine the Customer Experience

December 18, 2019 GMT

PHILADELPHIA--(BUSINESS WIRE)--Dec 18, 2019--

Comcast Business today announced more than 2.3 million companies, including SMBs and enterprises, are elevating customer experiences with fast, reliable connectivity and next-generation solutions from Comcast Business. These technologies have helped drive digital transformation at thousands of companies, enabling them to better serve their customers and develop ongoing business relationships.

A recent IDC study sponsored by Comcast Business found that the ability to deliver improved customer experiences is a key driver in nearly half (43 percent) of organizations’ digital transformation journeys. Additionally, the study revealed that a relentless focus on providing an empathetic customer experience – supported by connected technologies and networked infrastructure – is a cornerstone to remaining relevant and competitive. Comcast Business has expertise in these areas, providing infrastructure and business solutions that help maintain a balanced relationship between businesses and customers. Often this includes providing real-time accessibility to databases and systems that support direct human interactions such as a customer service desk or that provide a tailored and personalized digital experience such as the back-end content management system for a mobile application, all of which are dependent on fast and agile networks.

Year-to-date highlights and examples of how Comcast Business’ empathetic customer experience approaches and technologies have met the evolving needs of its customers include:

Comcast Business also expanded internationally to deliver managed broadband services to U.S.-based enterprise customers with a presence in Canada. Comcast Business partnered with iTel Networks, Inc., a leading Canadian network service provider, to expand Comcast Business’ footprint and support its U.S.-based Enterprise Solutions customers’ locations throughout Canada with its Managed Broadband offering.

“Comcast Business has been on an upward trajectory since our inception -- and we’re entering 2020 with our goal of reaching $10 billion in annual revenue well within sight,” said Bill Stemper, president of Comcast Business. “Digital transformation isn’t stopping, and neither are we. To achieve true digital transformation, brands must harness data and technology, supported by reliable, scalable and secure networks to become more empathetic. Comcast Business is well positioned to support these brands in 2020 and beyond.”

About Comcast Business

Comcast Business offers Ethernet, Internet, Wi-Fi, Voice, TV and Managed Enterprise Solutions to help organizations of all sizes transform their business. Powered by an advanced network, and backed by 24/7 customer support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. Comcast Business is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market; recognized over the last two years by leading industry associations as one of the fastest growing providers of Ethernet services.

For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social.

View source version on businesswire.com:https://www.businesswire.com/news/home/20191218005070/en/

CONTACT: Matt Helmke, Comcast Business

215.286.8666

matt_helmke@comcast.com

KEYWORD: PENNSYLVANIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: DATA MANAGEMENT CONSUMER ELECTRONICS TECHNOLOGY VOIP TV AND RADIO MOBILE/WIRELESS OTHER PROFESSIONAL SERVICES ENTERTAINMENT MARKETING ADVERTISING SECURITY COMMUNICATIONS SATELLITE PROFESSIONAL SERVICES AUDIO/VIDEO SOCIAL MEDIA TELECOMMUNICATIONS SOFTWARE NETWORKS INTERNET HARDWARE

SOURCE: Comcast Business

Copyright Business Wire 2019.

PUB: 12/18/2019 10:00 AM/DISC: 12/18/2019 10:01 AM

http://www.businesswire.com/news/home/20191218005070/en