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Press release content from Business Wire. The AP news staff was not involved in its creation.

Smarsh Expands and Enhances Support for Voice Compliance

January 9, 2020 GMT


Smarsh ®, an industry-leading provider of capture, archiving and monitoring solutions for electronic communications, today announced the expansion of support for voice content within both its Enterprise Archive and Professional Archive platforms.

Customers can now search, supervise, and play back voice content from virtually any telephony system, voice-enabled application or media recorder alongside all other electronic communications channels within one archive. This will allow compliance and legal functions to streamline their e-communications compliance oversight processes, which many organizations have traditionally siloed between voice content and electronic communications.

Global regulatory requirements for the capture, retention and oversight of voice and electronic communications, such as those from the E.U.’s Markets in Financial Instruments Directive ( MiFID II ), the U.K.’s Financial Conduct Authority (FCA), and the Commodity Futures Trading Commission (CFTC), continue to affect increasing numbers of financial services organizations. For companies with siloed oversight processes, this increased regulatory complexity means that analyzing conversations for supervision and investigations has exponentially increased in difficulty.

“Multi-national organizations are having to re-think their approach to the archiving and supervision of electronic communications,” said Ian Hook, Smarsh Vice President of European Business Operations.

“Chief among their priorities is streamlining compliance oversight processes, ensuring they cover the diverse array of communications data generated, and can respond rapidly and efficiently to investigations or regulator requests. The increasingly dynamic intermingling of voice and non-voice interactions in communications is driving change. Smarsh’s extended support for voice compliance means firms can now standardize archiving and supervisory review processes across the full spectrum of e-communications.”

With Smarsh, customers can reduce the cost and complexity of records management, supervision and e-discovery of all of this content in one consolidated archive. This includes support for common Voice Over IP (VoIP), mobile, trader-turret systems, legacy PBX, unified communications and collaboration platforms, or incumbent media recorders (such as offerings from NICE or Verint).

After voice content is ingested into the Smarsh archive, the media files, transcripts and call metadata can be searched, analyzed, and produced in support of regulatory compliance and e-discovery initiatives.

The same capabilities that Smarsh archiving customers leverage across other forms of electronic communications – including email, mobile/text messages, collaboration platforms and social media – are available for archived voice content. For instance, customers can:

Smarsh supports more than 80 communication channels including email, instant messaging and collaboration tools, social media and mobile/text messaging and continues to expand capture and archiving support for an industry-leading breadth of voice and electronic communications channels. In 2019, Smarsh and CellTrust announced archiving support for CellTrust SL2 TM voice content. Later this year, Smarsh will extend its archiving support for Microsoft Teams to include Teams voice content.

For more information on Smarsh archiving solutions for voice communications, visit www.smarsh.com/connectors/voice/.

About Smarsh

Smarsh helps financial services organizations get ahead – and stay ahead – of the risk within their electronic communications. Smarsh has established the industry standard for the efficient review and production of content from the diverse range of channels that organizations now use to communicate. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice while efficiently strengthening their compliance and e-discovery initiatives.

A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite. The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20200109005225/en/

CONTACT: Media Contact:

Ross Williamson

Kekst CNC for Smarsh, Inc.

(+44) 07904 994 970


Media Contact:

John Kreuzer

Lumina Communications for Smarsh, Inc.

(408) 896-3307




SOURCE: Smarsh

Copyright Business Wire 2020.

PUB: 01/09/2020 04:00 AM/DISC: 01/09/2020 04:01 AM