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RealPage Redefines Leasing Process with Contact Center 3.0

January 28, 2020 GMT

RICHARDSON, Texas--(BUSINESS WIRE)--Jan 28, 2020--

RealPage, Inc. (NASDAQ: RP ), has launched its enhanced Contact Center 3.0, which combines AI technology, live agent services, marketing and data analysis to support lead to lease conversion. The solution transforms a prospect’s leasing experience with continuous engagement and personalized attention that helps them choose the best community to live in.

“Our existing contact center solutions get the right information at the right time to prospects through their preferred communication channel, 24/7. Prospects can always reach a property they’re interested in. It’s a better experience,” says Jon Pastor, RealPage SVP, Renter Engagement Solutions. “With RealPage’s Contact Center, properties see 20% more appointments vs. their onsite team and 10% more than other call center competitors, more highly-qualified leads, higher conversions and more efficient marketing spend. With the additional functionality in our new Contact Center 3.0 suite, properties are seeing an additional 4% improvement in visits from prospects through a more personalized experience. The leasing ecosystem will never be the same.”

Unique features differentiate Contact Center 3.0 from competitive offerings, including:

“The Dynamic Landing Page is exactly what our prospects have asked for,” says Judy Olive,CFO at Landmark Property Services. “Say they’re a dog lover who wants to be near the state capital to attend the dog shows. Our email includes pictures of the capital. They’ll say, ‘Wow, they really listened! Maybe this is the place for me.’ To then be able to schedule their own tour is the best thing ever. They can do it at 3 am, a week later, whenever. All they have to do is pull up the email and schedule the visit. We’re meeting our prospects where they are, a must for today.”

Additional features differentiate Contact Center 3.0 from competitors, including:

For more information about the RealPage Contact Center, please visit https://www.realpage.com/contact-center/.

About RealPage

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency in asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 18 million units worldwide from offices in North America, Europe and Asia. For more information about RealPage, please visit https://www.RealPage.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20200128005169/en/

CONTACT: Andrea Massey

RealPage Media Relations

972-820-3150

RealPageMediaRelations@realpage.com

KEYWORD: UNITED STATES NORTH AMERICA TEXAS

INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY RESIDENTIAL BUILDING & REAL ESTATE SOFTWARE CONSTRUCTION & PROPERTY INTERNET

SOURCE: RealPage, Inc.

Copyright Business Wire 2020.

PUB: 01/28/2020 10:00 AM/DISC: 01/28/2020 10:01 AM

http://www.businesswire.com/news/home/20200128005169/en