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Zendesk Launches the Sell Marketplace with Apps for Mailchimp, Dropbox, Pandadoc, and More

January 17, 2020 GMT

SAN FRANCISCO--(BUSINESS WIRE)--Jan 17, 2020--

Zendesk, Inc. (NYSE: ZEN) today announced the Zendesk Marketplace for Sell apps, which provides companies’ sales teams with a central place to access critical customer information from additional tools in the sales stack. Now, sales reps can access important customer context from various marketing, quoting, storage and invoicing tools directly within the Zendesk Sell interface to create a single, comprehensive profile of the prospective customer.

“Customers increasingly expect companies to collaborate internally and with partners on delivering a great experience, from education to consideration to purchase and when issues need attention,” said Adrian McDermott, President of Products, Zendesk. “With these new apps, we are helping sales teams access more meaningful information as well as a platform to work hand-in-hand with customer service agents and other internal teams.”

This month, Zendesk also released the Zendesk Customer Experience Trends Report 2020, a comprehensive study of more than 45,000 global companies using Zendesk. The report found that high-performing sales and service teams are successfully collaborating with an open and modern CRM platform in order to secure deals and achieve longer-term business success. In addition to extending the capabilities of both Zendesk Sell and Support, the Zendesk Marketplace enables both sales and service teams to better understand each individual customer in order to provide a consistent experience.

Zendesk is a CRM company with support, sales, and customer engagement products designed to improve customer relationships. With the addition of Sell apps to the Marketplace, Zendesk offers a full range of benefits to companies, including:

“We’re excited to partner with Zendesk and bring quoting even closer to Sell and the sales rep’s experience,” said Mikita Mikado, CEO, PandaDoc. “We look forward to making it faster and easier to create, eSign, and track sales documents with customers.”

The Sell Marketplace is available starting today. More information can be found at www.zendesk.com/apps/.

About Zendesk

The best customer experiences are built with Zendesk.

Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at www.zendesk.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20200117005435/en/

CONTACT: Kaylee Hill

(818) 307-8425

press@zendesk.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: NETWORKS INTERNET DATA MANAGEMENT TECHNOLOGY SOFTWARE

SOURCE: Zendesk, Inc.

Copyright Business Wire 2020.

PUB: 01/17/2020 01:15 PM/DISC: 01/17/2020 01:15 PM

http://www.businesswire.com/news/home/20200117005435/en