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Linc Global Named Best AI Solution for Customer Service

June 26, 2018 GMT

SUNNYVALE, Calif.--(BUSINESS WIRE)--Jun 26, 2018--Linc Global, the Customer Care Automation platform used by leading customer-centric brands, today announced it has been selected as the winner of the Best AI Solution for Customer Service for the 2018 Artificial Intelligence Breakthrough Awards. The award recognizes the best companies, technologies, products and services throughout various categories of artificial intelligence, including machine learning, vertical applications, smart robotics and many more.

Among 2,500 award applicants, Linc was selected for its innovative work in helping brands and retailers reinvent their customer care strategy. Linc’s platform leverages purpose-built AI to answer more than 90% of customer inquiries with automated assistance across web, email, SMS, Facebook Messenger, and voice assistants including Google Assistant and Amazon Alexa.

Through Linc’s commerce-specialized automation software, retailers and brands can reinvent customer care, become more customer-centric and adapt to changing consumer behavior and expectations, helping them compete and thrive in the era of Amazon and convenience-commerce. As noted in a study conducted by Brand Garage and Linc, 87% of retailers plan to increase their use of AI in customer service, and 44% will use a conversational commerce interface in the next 24 months as they seek AI-powered solutions to improve customer service and engagement. With Linc’s offering, brands are able to blend service, marketing and sales in real-time to improve customer satisfaction, cut service costs, increase retention and purchase frequency.

“We are thrilled to be recognized as the Best AI Solution for Customer Service by the AI Breakthrough Awards program,” said Fang Cheng, CEO, Linc Global. “AI continues to make its way into the retail industry as consumers embrace new methods of shopping and communicating with retailers and brands. Linc is helping retailers and brands take advantage by creating a customer care environment that provides a superior experience and real-time communication.”

With this award, Linc joins the ranks of Google, Qualcomm, NVIDIA and IBM, among several other innovative companies, for its current work in customer care automation.

For more information about Linc Global’s platform, visit www.letslinc.com.

About Linc Global

Linc Global builds the most advanced commerce-specialized Customer Care Automation platform. Its platform leverages purpose-built AI to transform 90%+ customer interactions into automated assistance across web, email, SMS, Messaging apps and Voice platforms.

Serving millions of shoppers and billions of purchases per year, Linc’s platform empowers leading brands like Carter’s | Oshkosh, Stein Mart, Lamps Plus, JustFab.com, Tarte, Hugo Boss, Vineyard Vines and P&G Shop to deliver anywhere-engagement and real-time services. Learn more at letslinc.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20180626006340/en/

CONTACT: Ketner Group Communications (for Linc)

Mariana Fischbach, 512-794-8876

pr@letslinc.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: TECHNOLOGY ONLINE RETAIL INTERNET SOFTWARE RETAIL OTHER RETAIL

SOURCE: Linc Global

Copyright Business Wire 2018.

PUB: 06/26/2018 02:00 PM/DISC: 06/26/2018 02:01 PM

http://www.businesswire.com/news/home/20180626006340/en