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Crawford & Company Reports 2019 Second Quarter Results

Crawford & CompanyAugust 5, 2019

ATLANTA, Aug. 05, 2019 (GLOBE NEWSWIRE) -- Crawford & Company (www.crawco.com) (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies and self-insured entities, today announced its financial results for the second quarter ended June 30, 2019.

The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75% of CRD-A, voting as a class.

GAAP Consolidated ResultsSecond Quarter 2019

-- Revenues before reimbursements of $256.9 million, compared with $279.0 million for the 2018 second quarter, which included $13.9 million of revenues from the Garden City Group business line which was disposed of in June 2018 -- Net income attributable to shareholders of $2.6 million, compared to a $(2.4) million loss in the same period last year -- Diluted earnings per share of $0.06 for CRD-A and $0.04 for CRD-B, compared with $(0.04) for CRD-A and $(0.06) for CRD-B in the prior year second quarter

Non-GAAP Consolidated ResultsSecond Quarter 2019

Non-GAAP results for 2019 have been presented on a constant dollar basis to 2018 and excluding the pretax arbitration settlement charges of $11.4 million in the 2019 period. Non-GAAP consolidated results for the 2018 quarter have been calculated excluding the net operating results of the Garden City Group business, the “GCG business”, disposed of on June 15, 2018 and the loss on disposition of business line.

-- Revenues before reimbursements, on a non-GAAP basis, of $264.2 million, which remained relatively flat compared with $265.1 million for the 2018 second quarter -- Net income attributable to shareholders, on a non-GAAP basis, totaled $11.3 million in the 2019 second quarter, compared to $11.0 million in the same period last year -- Diluted earnings per share, on a non-GAAP basis, of $0.21 for CRD-A and $0.19 for CRD-B in the 2019 second quarter unchanged from $0.21 for CRD-A and $0.19 for CRD-B in the prior year second quarter -- Consolidated adjusted operating earnings, on a non-GAAP basis, were $22.9 million, or 8.7% of revenues, in the 2019 second quarter, compared with $21.7 million, or 8.2% of revenues, in the 2018 second quarter -- Consolidated adjusted EBITDA, a non-GAAP financial measure, was $30.6 million, or 11.6% of non-GAAP revenues, in the 2019 second quarter, compared with $32.5 million, or 12.3% of revenues, in the 2018 period

Management Comments

Mr. Harsha V. Agadi, president and chief executive officer of Crawford & Company, stated, “For the 2019 second quarter, on a constant currency basis and excluding GCG, we delivered 6% operating earnings growth on revenues that were essentially flat year over year and strong sequential improvement over our first quarter operating earnings. Importantly, the strategic investments that we have made in our salespeople to drive market share and in new product development are firmly taking hold. This can clearly be seen in our new business development where we have seen a sharp acceleration in new client wins. Through the second quarter we have signed $47.0 million in annual revenue value from new customers, which compares to $30.0 million for the first six months of 2018. This success and our growing new business development pipeline provide confidence in our full year outlook.

We have also been working to transition Crawford towards more predictable, recurring revenue business as we strive to reduce the volatility from weather. To accomplish this, we have shifted our investment in technology over the last year towards transformational efforts versus maintenance spending as we work to create solutions designed to solve our clients’ most complex challenges. Our goal is to be a leader in the outsourced claims market and offer our clients industry-leading solutions designed to solve their most complex challenges. Along these lines, I am very excited with a key new client win with a top 15 P&C carrier in the United States who outsourced the handling of their small business claims to us. Claims management is our expertise, and we can offer an industry-leading end-to-end solution at a more effective cost to the client. Looking forward, handling small and medium carriers’ claims on an outsourced basis represents a large and untapped market opportunity which will ultimately increase the predictability of our revenues and cash flow.

While I am pleased with where our business is positioned and confident in the outlook, I am also very encouraged with the success that we have achieved improving our cash generation while remaining disciplined on expenses. Through the second quarter, we generated a $27.4 million year-over-year increase in operating cash flow and our free cash flow improved by $37.1 million over the prior year period. We will continue to be disciplined and use our capital to drive value for shareholders through a disciplined capital allocation strategy focused on investment in the business, accretive M&A, and returning capital to shareholders through a consistent quarterly dividend and share repurchases. Of note, we have bought back 701,506 shares of CRD-A and 1,449,240 of CRD-B at an average cost of $9.11 per share, year to date, representing 4% of our outstanding shares.”

Mr. Agadi concluded, “We continue to make strong progress positioning Crawford not only for growth but also for continued leadership in the outsourced claims industry. Our new business wins are accelerating as a result of our investment in people, products, and innovation. Additionally, our clients are seeing the many benefits that we can provide and are beginning to outsource large portions of their claims to Crawford which is an exciting growth opportunity. While our new clients’ business will take time to ramp, we remain firmly on track to deliver our longer term goal of achieving 5% revenue growth and 15% earnings growth, annually.”

Segment Results for the Second Quarter

Crawford Claims Solutions

Crawford Claims Solutions revenues before reimbursements were $86.0 million in the second quarter of 2019, decreasing from $93.1 million in the second quarter of 2018 partially due to a decrease in weather related activity in the U.S., as 2018 revenues included $4.1 million from the runoff of 2017 hurricane claims. On a constant dollar basis, second quarter 2019 revenues were $89.6 million.

Excluding centralized indirect support costs, gross profit decreased to $19.6 million, or a gross margin of 22.7% in 2019 from $21.5 million, or a gross margin of 23.1% in 2018, due primarily to lower earnings in Canada and Europe compared to the prior year. After the allocation of indirect costs, operating earnings were $1.7 million in the 2019 second quarter compared with operating earnings of $4.1 million in the second quarter of 2018, representing an operating margin of 2.0% in the 2019 quarter and 4.4% in the 2018 quarter.

Crawford TPA Solutions: Broadspire

Crawford TPA Solutions: Broadspire segment revenues before reimbursements were $99.5 million in the 2019 second quarter, decreasing from $102.6 million in the 2018 second quarter. Changes in foreign exchange rates resulted in a decrease in revenues of approximately 1.3%, or $1.3 million, for the three months ended June 30, 2019, as compared with the 2018 period. Additionally, 2019 revenues were negatively impacted by decreased cases received.

Excluding centralized indirect support costs, gross profit decreased to $23.7 million, or a gross margin of 23.8% in 2019 from $26.5 million, or a gross margin of 25.8% in 2018, as lower direct expenses did not offset the lower revenues. After allocation of indirect costs, Crawford TPA Solutions: Broadspire recorded operating earnings of $5.0 million in the second quarter of 2019 representing an operating margin of 5.1% compared with $8.1 million, or 7.9% of revenues, in the 2018 second quarter.

Crawford Specialty Solutions

Crawford Specialty Solutions revenues before reimbursements were $71.4 million in the second quarter of 2019, down from $83.3 million in the same period of 2018, which included $13.9 million of GCG revenues. Non-GAAP segment revenues excluding GCG were $69.4 million in the 2018 period. Changes in foreign exchange rates resulted in a decrease of our Crawford Specialty Solutions segment revenues by approximately 2.8%, or $2.4 million for the three months ended June 30, 2019, as compared with the 2018 period. Absent foreign exchange rate fluctuations, Crawford Specialty Solutions segment revenues would have been $73.8 million for the three months ended June 30, 2019, increasing 6% over prior year non-GAAP revenues of $69.4 million.

Excluding indirect support costs, gross profit decreased to $25.2 million, or a gross margin of 35.3%, in 2019 from $26.8 million, or a gross margin of 32.1%, in 2018, due primarily to the absence of the Garden City Group. After allocation of indirect costs, operating earnings were $12.6 million in the 2019 second quarter compared with $10.0 million in the 2018 period. The segment’s operating margin for the 2019 quarter was 17.7% as compared to 12.0% in the 2018 quarter. This improvement was primarily due to the absence of the Garden City Group business which had an operating loss in the 2018 period after the allocation of indirect costs.

Unallocated Corporate and Shared Costs and Credits, Net

Unallocated corporate costs, net were a credit of $3.2 million in the second quarter of 2019, compared with costs of $0.7 million in the same period of 2018. The decrease for the three months ended June 30, 2019 was due to decreases in professional fees, bad debt expense and other administrative costs, partially offset by an increase in defined benefit pension expense.

Arbitration Settlement Charges

During the three months ended June 30, 2019, the Company recognized pretax charges in the amount of $11.4 million, or $0.15 per share after income taxes, related to an arbitration panel award to three of the four former executives of the Company’s former Garden City Group associated with their departure from that company on December 31, 2015. The expense is classified as “Arbitration Settlement Charges” on the Company’s unaudited Condensed Consolidated Statements of Operations.

Balance Sheet and Cash Flow

The Company’s consolidated cash and cash equivalents position as of June 30, 2019, totaled $39.2 million, compared with $53.1 million at December 31, 2018. The Company’s total debt outstanding as of June 30, 2019, totaled $202.8 million, compared with $190.4 million at December 31, 2018.

The Company’s operations provided $8.7 million of cash during the 2019 period, compared with a use of cash of $18.7 million in the 2018 period. The $27.4 million increase in cash provided by operating activities was primarily due to better accounts receivable management and lower working capital requirements, including the positive cash flow impact of the Garden City Group disposal, and a decrease in discretionary U.S. and U.K. pension contributions in 2019 compared to 2018. Free cash flow improved by $37.1 million over 2018 for the six month period.

As expected, the Company made no contributions to its U.S defined benefit pension plan and $0.3 million to its U.K. plans for the 2019 six month period, compared with contributions of $6.0 million and $2.8 million, respectively, in the 2018 six month period.

During the six months ended June 30, 2019, the Company repurchased 701,506 shares of CRD-A and 1,449,240 of CRD-B at an average cost of $9.11 per share.

2019 Guidance

The Company is updating its 2019 guidance to reflect the impact of foreign exchange on revenues and the GCG arbitration settlement as follows:

-- Consolidated revenues before reimbursements between $1.02 and $1.07 billion; -- Net income attributable to shareholders of Crawford & Company between $38.0 and $43.0 million, or $0.70 to $0.80 diluted earnings per CRD-A share, and $0.63 to $0.73 diluted earnings per CRD-B share; -- Non-GAAP net income attributable to shareholders of Crawford & Company, before arbitration settlement charges, between $46.0 and $51.0 million, or $0.85 to $0.95 diluted earnings per CRD-A share, and $0.78 to $0.88 diluted earnings per CRD-B share; -- Consolidated operating earnings between $90.0 and $100.0 million; -- Consolidated adjusted EBITDA between $130.0 and $140.0 million;

To a significant extent, Crawford’s business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

Conference Call

As previously announced, Crawford & Company will host a conference call on August 6, 2019 at 8:30 a.m. Eastern Time to discuss its second quarter 2019 results. The conference call can be accessed live by dialing 1-800-374-2518 and using Conference ID 6551409. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, http://www.crawco.com. The call will be recorded and available for replay through September 6, 2019. You may dial 1-855-859-2056 to listen to the replay.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, loss on disposition of business line, arbitration settlement charges, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests.

Gross profit is defined as revenues less direct expenses which exclude indirect overhead expenses allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with recurring adjustments for depreciation and amortization, net corporate interest expense, income taxes and stock-based compensation expense and foreign exchange. Additionally, adjustments for non-recurring expenses for arbitration settlement charges, loss on disposition of business line and the disposed GCG business results have been included in the calculation of adjusted EBITDA.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain unallocated professional fees, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment’s operating activities on a consistent basis.

Following is a reconciliation of segment and consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis. The reconciliation of full year 2019 guidance is to the midpoint of the guidance range.

Three months ended Six months ended Midpoint ---------- (in thousands) June 30, June 30, June 30, June 30, Guidance 2019 2018 2019 2018 2019 --------- ---------- ---------- ---------- ---------- Operating earnings: Crawford TPA Solutions: Broadspire $ 5,026 $ 8,132 $ 11,759 $ 15,959 Crawford Claims Solutions 1,710 4,100 1,397 5,245 Crawford Specialty Solutions 12,612 10,036 24,807 20,060 Unallocated corporate and shared credits (costs), net 3,170 (697 ) (744 ) (1,518 ) ------- - -------- - -------- - Consolidated operating earnings 22,518 21,571 37,219 39,746 $ 95,000 ------- - -------- - -------- - -------- - - ------ - (Deduct) Add: Net corporate interest expense (2,468 ) (2,440 ) (5,184 ) (5,004 ) (10,800 ) Stock option expense (413 ) (512 ) (898 ) (962 ) (2,000 ) Amortization expense (2,802 ) (2,791 ) (5,600 ) (5,556 ) (11,200 ) Arbitration settlement charges (11,352 ) — (11,352 ) — (11,352 ) Loss on disposition of business line — (17,795 ) — (17,795 ) — Income taxes (2,859 ) (461 ) (5,792 ) (4,427 ) (18,248 ) Net loss (income) attributable to noncontrolling 18 3 358 142 (900 ) interests and redeemable noncontrolling interests -------- - Net income (loss) attributable to shareholders of $ 2,642 $ (2,425 ) $ 8,751 $ 6,144 $ 40,500 Crawford & Company ----------------------------------------------------- --------- ---------- ---------- ---------- ----------

Following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA. The reconciliation of full year 2019 guidance is to the midpoint of the guidance range.

Three months ended Six months ended Midpoint ------------- (in thousands) June 30, 2019 June 30, June 30, 2019 June 30, 2018 Guidance 2019 2018 ------------- ---------- ------------- ------------- ------------- Net income (loss) attributable to $ 2,642 $ (2,425 ) $ 8,751 $ 6,144 $ 40,500 shareholders of Crawford & Company Add (Deduct): Depreciation and amortization 9,206 12,350 19,850 22,640 45,700 Stock-based compensation 1,646 1,790 1,399 3,355 8,400 Net corporate interest expense 2,468 2,440 5,184 5,004 10,800 Arbitration settlement charges 11,352 — 11,352 — 11,352 Loss on disposition of business line — 17,795 — 17,795 — Income taxes 2,859 461 5,792 4,427 18,248 Foreign exchange impacts 380 — 704 — — Removal of the impact of the disposed GCG — 128 — 1,007 — business -------- ---- -------- - -------- ---- -------- ---- --------- --- Non-GAAP adjusted EBITDA $ 30,553 $ 32,539 $ 53,032 $ 60,372 $ 135,000 ----------------------------------------- ------------- ---------- ------------- ------------- -------------

Following are the reconciliations of GAAP Revenue, Operating Earnings, Pretax Earnings, Net Income and Earnings Per Share to related non-GAAP Adjusted figures, which reflect 2019 on a constant dollar basis before arbitration settlement charges and exclude the results of the disposal of the GCG business and the loss on disposition of business line for the three months and six months ended June 30, 2018.

Three months ended June 30, 2019 Net income Diluted Diluted Non-GAAP attributable to earnings earnings (in thousands) Revenues Operating Pretax earnings Crawford & per per earnings Company CRD-A CRD-B share share ---------- --------- --------- --------------- -------- -------- GAAP $ 256,881 $ 22,518 $ 5,483 $ 2,642 $ 0.06 $ 0.04 Adjustments: Arbitration settlement charges — — 11,352 8,389 0.15 0.15 Foreign exchange impacts 7,346 380 380 249 — — --------- -------- -------- -------- ------ ------ - ------ - Non-GAAP Adjusted $ 264,227 $ 22,898 $ 17,215 $ 11,280 $ 0.21 $ 0.19 ------------------------------ ---------- --------- --------- --------------- -------- --------

Three months ended June 30, 2018 Net income Diluted Diluted (loss) (loss) Non-GAAP Pretax (loss) earnings earnings (in thousands) Revenues Operating (loss) attributablper per earnings earnings e to CRD-A CRD-B Crawford & share share Company ----------- ---------- ---------- ---------- --------- --------- GAAP $ 279,044 $ 21,571 $ (1,967 ) $ (2,425 ) $ (0.04 ) $ (0.06 ) Adjustments: Loss on disposition of business line, net of — — 17,795 13,301 0.25 0.25 tax of $4,494 GCG business results (13,922 ) 1,410 1,407 952 0.02 0.02 Retained corporate overhead charged to GCG — (1,279 ) (1,279 ) (866 ) (0.02 ) (0.02 ) Non-GAAP Adjusted $ 265,122 $ 21,702 $ 15,956 $ 10,962 $ 0.21 $ 0.19 -------------------------------------------- ----------- ---------- ---------- ---------- --------- ---------

Six months ended June 30, 2019 Net income Diluted Diluted Non-GAAP attributable to earnings earnings (in thousands) Revenues Operating Pretax earnings Crawford & per per earnings Company CRD-A CRD-B share share ---------- --------- --------- --------------- -------- -------- GAAP $ 503,939 $ 37,219 $ 14,185 $ 8,751 $ 0.18 $ 0.14 Adjustments: Arbitration settlement charges — — 11,352 8,389 0.15 0.15 Foreign exchange impacts 14,400 704 704 463 0.01 0.01 Non-GAAP Adjusted $ 518,339 $ 37,923 $ 26,241 $ 9,214 $ 0.34 $ 0.30 ------------------------------ ---------- --------- --------- --------------- -------- --------

Six months ended June 30, 2018 Net income Diluted Diluted Non-GAAP earnings earnings (in thousands) Revenues Operating Pretax attributabl earnings earnings e to per per Crawford & CRD-A CRD-B Company share share ----------- ---------- ---------- ---------- -------- -------- GAAP $ 552,148 $ 39,746 $ 10,429 $ 6,144 $ 0.13 $ 0.09 Adjustments: Loss on disposition of business line, net of — — 17,795 13,301 0.24 0.24 tax of $4,494 GCG business results (29,875 ) 3,935 3,932 2,670 0.05 0.05 Retained corporate overhead charged to GCG — (2,925 ) (2,925 ) (1,986 ) (0.04 ) (0.04 ) Non-GAAP Adjusted $ 522,273 $ 40,756 $ 29,231 $ 20,129 $ 0.38 $ 0.34 -------------------------------------------- ----------- ---------- ---------- ---------- -------- --------

Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share.

Three months ended Six months ended (in thousands) June 30, 2019 June 30, 2018 June 30, 2019 June 30, 2018 ------------- ------------- ------------- ------------- Weighted-Average Shares Used to Compute Basic Earnings Per Share: Class A Common Stock 30,799 30,580 30,729 30,888 ------ ------ ------ ------ ------ ------ ------ ------ Class B Common Stock 23,021 24,480 23,193 24,460 ------ ------ ------ ------ ------ ------ ------ ------ Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 31,113 30,580 31,110 31,470 ------ ------ ------ ------ ------ ------ ------ ------ Class B Common Stock 23,021 24,448 23,193 24,472 ------------------------------------------------------ ------------- ------------- ------------- -------------

Further information regarding the Company’s operating results for the quarter and six months ended June 30, 2019, and financial position as of June 30, 2019, and cash flows for the six months ended June 30, 2019 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawco.com) is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries.

The Company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B. The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.

Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. --------------------------------------------------------------------------------------------------------------

CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Three Months Ended June 30, 2019 2018 % Change Revenues: Revenues Before Reimbursements $ 256,881 $ 279,044 (8 )% Reimbursements 10,965 14,165 (23 )% --------- - --------- - Total Revenues 267,846 293,209 (9 )% --------- - --------- - Costs and Expenses: Costs of Services Provided, Before Reimbursements 174,927 197,523 (11 )% Reimbursements 10,965 14,165 (23 )% --------- - --------- - Total Costs of Services 185,892 211,688 (12 )% Selling, General, and Administrative Expenses 60,184 64,000 (6 )% Corporate Interest Expense, Net 2,468 2,440 1 % Arbitration Settlement Charges 11,352 — nm Loss on Disposition of Business Line — 17,795 nm --------- - Total Costs and Expenses 259,896 295,923 (12 )% --------- - --------- - Other (Expense) Income (2,467 ) 747 (430 )% --------- - --------- - Income (Loss) Before Income Taxes 5,483 (1,967 ) 379 % Provision for Income Taxes 2,859 461 520 % --------- - --------- - Net Income (Loss) 2,624 (2,428 ) 208 % Net Loss Attributable to Noncontrolling Interests and Redeemable 18 3 500 % Noncontrolling Interests --------- - --------- - Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 2,642 $ (2,425 ) 209 % - ------- - - ------- - Earnings (Loss) Per Share - Basic: Class A Common Stock $ 0.06 $ (0.04 ) 250 % - ------- - - ------- - Class B Common Stock $ 0.04 $ (0.06 ) 167 % - ------- - - ------- - Earnings (Loss) Per Share - Diluted: Class A Common Stock $ 0.06 $ (0.04 ) 250 % - ------- - - ------- - Class B Common Stock $ 0.04 $ (0.06 ) 167 % - ------- - - ------- - Cash Dividends Per Share: Class A Common Stock $ 0.07 $ 0.07 — % - ------- - - ------- - Class B Common Stock $ 0.05 $ 0.05 — % - ------- - - ------- -

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CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Six Months Ended June 30, 2019 2018 % Change Revenues: Revenues Before Reimbursements $ 503,939 $ 552,148 (9 )% Reimbursements 20,284 31,448 (35 )% --------- - --------- Total Revenues 524,223 583,596 (10 )% --------- - --------- Costs and Expenses: Costs of Services Provided, Before Reimbursements 352,815 395,142 (11 )% Reimbursements 20,284 31,448 (35 )% --------- - --------- Total Costs of Services 373,099 426,590 (13 )% Selling, General, and Administrative Expenses 118,843 125,660 (5 )% Corporate Interest Expense, Net 5,184 5,004 4 % Arbitration Settlement Charges 11,352 — nm Loss on Disposition of Business line — 17,795 nm --------- Total Costs and Expenses 508,478 575,049 (12 )% --------- - --------- Other (Expense) Income (1,560 ) 1,882 (183 )% --------- - --------- Income Before Income Taxes 14,185 10,429 36 % Provision for Income Taxes 5,792 4,427 31 % --------- - --------- Net Income 8,393 6,002 40 % Net Loss Attributable to Noncontrolling Interests and Redeemable 358 142 152 % Noncontrolling Interests --------- - --------- Net Income Attributable to Shareholders of Crawford & Company $ 8,751 $ 6,144 42 % - ------- - - ------- Earnings Per Share - Basic: Class A Common Stock $ 0.18 $ 0.13 38 % - ------- - - ------- Class B Common Stock $ 0.14 $ 0.09 56 % - ------- - - ------- Earnings Per Share - Diluted: Class A Common Stock $ 0.18 $ 0.13 38 % - ------- - - ------- Class B Common Stock $ 0.14 $ 0.09 56 % - ------- - - ------- Cash Dividends Per Share: Class A Common Stock $ 0.14 $ 0.14 — % - ------- - - ------- Class B Common Stock $ 0.10 $ 0.10 — % - ------- - - -------

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CRAWFORD & COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS As of June 30, 2019 and December 31, 2018 Unaudited (In Thousands, Except Par Values) June 30, December 31, 2019 2018 ASSETS --------------------------------------------------------------------------- Current Assets: Cash and Cash Equivalents $ 39,150 $ 53,119 Accounts Receivable, Net 137,175 131,117 Unbilled Revenues, at Estimated Billable Amounts 120,920 108,291 Income Taxes Receivable 4,093 4,084 Prepaid Expenses and Other Current Assets 22,304 24,237 --------- - --------- - Total Current Assets 323,642 320,848 --------- - --------- - Net Property and Equipment 31,678 34,303 --------- - --------- - Other Assets: Operating Lease Right-of-Use Asset, Net 102,078 — Goodwill 97,186 96,890 Intangible Assets Arising from Business Acquisitions, Net 79,950 85,023 Capitalized Software Costs, Net 68,436 72,210 Deferred Income Tax Assets 20,545 22,146 Other Noncurrent Assets 70,725 70,022 --------- - --------- - Total Other Assets 438,920 346,291 --------- - --------- - Total Assets $ 794,240 $ 701,442 - ------- - - ------- - LIABILITIES AND SHAREHOLDERS’ INVESTMENT --------------------------------------------------------------------------- Current Liabilities: Short-Term Borrowings $ 36,629 $ 23,195 Accounts Payable 31,970 37,834 Operating Lease Liability 29,697 — Accrued Compensation and Related Costs 56,390 66,530 Self-Insured Risks 13,906 15,246 Income Taxes Payable 1,012 3,145 Deferred Rent — 15,919 Other Accrued Liabilities 45,435 32,391 Deferred Revenues 29,931 30,961 Current Installments of Finance Leases 24 89 --------- - --------- - Total Current Liabilities 244,994 225,310 --------- - --------- - Noncurrent Liabilities: Long-Term Debt and Finance Leases, Less Current Installments 166,155 167,126 Operating Lease Liability 87,453 — Deferred Revenues 23,750 21,713 Accrued Pension Liabilities 72,130 74,323 Other Noncurrent Liabilities 30,242 32,024 --------- - --------- - Total Noncurrent Liabilities 379,730 295,186 --------- - --------- - Redeemable Noncontrolling Interests 5,117 5,500 --------- - --------- - Shareholders’ Investment: Class A Common Stock, $1.00 Par Value 30,667 30,927 Class B Common Stock, $1.00 Par Value 22,958 24,408 Additional Paid-in Capital 60,601 58,793 Retained Earnings 258,329 273,607 Accumulated Other Comprehensive Loss (211,634 ) (216,447 ) --------- - --------- - Shareholders’ Investment Attributable to Shareholders of Crawford & Company 160,921 171,288 Noncontrolling Interests 3,478 4,158 --------- - --------- - Total Shareholders’ Investment 164,399 175,446 --------- - --------- - Total Liabilities and Shareholders’ Investment $ 794,240 $ 701,442 - ------- - - ------- -

CRAWFORD & COMPANY SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES Unaudited (In Thousands, Except Percentages) Three Months Ended June 30, Crawford TPA % Crawford Claims % Crawford Specialty % Solutions: Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change --------------- ---------- ----------- -------- ---------- ---------- -------- ---------- ---------- -------- Revenues Before $ 99,518 $ 102,644 (3.0 )% $ 86,003 $ 93,110 (7.6 )% $ 71,360 $ 83,290 (14.3 )% Reimbursements - ------ - - ------- - ----- -- - ------ - - ------ - ----- -- - ------ - - ------ - ----- -- Direct Compensation, Fringe Benefits 60,936 59,842 1.8 % 56,065 59,801 (6.2 )% 35,052 42,399 (17.3 )% & Non-Employee Labor % of Revenues Before 61.2 % 58.3 % 65.2 % 64.2 % 49.1 % 50.9 % Reimbursements Expenses Other than Reimbursements, Direct 33,556 34,670 (3.2 )% 28,228 29,209 (3.4 )% 23,696 30,855 (23.2 )% Compensation, Fringe Benefits & Non-Employee Labor % of Revenues Before 33.7 % 33.8 % 32.8 % 31.4 % 33.2 % 37.0 % Reimbursements -------- - --------- - -------- -------- - -------- - -------- -------- - -------- - -------- Total Operating 94,492 94,512 — % 84,293 89,010 (5.3 )% 58,748 73,254 (19.8 )% Expenses -------- - --------- - ----- -- -------- - -------- - ----- -- -------- - -------- - ----- -- Operating $ 5,026 $ 8,132 (38.2 )% $ 1,710 $ 4,100 (58.3 )% $ 12,612 $ 10,036 25.7 % Earnings (1) % of Revenues Before 5.1 % 7.9 % 2.0 % 4.4 % 17.7 % 12.0 % Reimbursements -------- - --------- - -------- -------- - -------- - -------- -------- - -------- - --------

Six Months Ended June 30, Crawford TPA Solutions: % Crawford Claims % Crawford Specialty % Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change --------------- ----------- ----------- -------- ----------- ----------- -------- ----------- ----------- -------- Revenues Before $ 197,312 $ 202,881 (2.7 )% $ 169,322 $ 183,556 (7.8 )% $ 137,305 $ 165,711 (17.1 )% Reimbursements - ------- - - ------- - ----- -- - ------- - - ------- - ----- -- - ------- - - ------- - ----- -- Direct Compensation, Fringe Benefits 119,317 118,560 0.6 % 111,966 120,471 (7.1 )% 70,010 86,063 (18.7 )% & Non-Employee Labor % of Revenues Before 60.5 % 58.4 % 66.1 % 65.6 % 51.0 % 51.9 % Reimbursements Expenses Other than Reimbursements, Direct 66,236 68,362 (3.1 )% 55,959 57,840 (3.3 )% 42,488 59,588 (28.7 )% Compensation, Fringe Benefits & Non-Employee Labor % of Revenues Before 33.6 % 33.7 % 33.0 % 31.5 % 30.9 % 36.0 % Reimbursements --------- - --------- - -------- --------- - --------- - -------- --------- - --------- - -------- Total Operating 185,553 186,922 (0.7 )% 167,925 178,311 (5.8 )% 112,498 145,651 (22.8 )% Expenses --------- - --------- - ----- -- --------- - --------- - ----- -- --------- - --------- - ----- -- Operating $ 11,759 $ 15,959 (26.3 )% $ 1,397 $ 5,245 (73.4 )% $ 24,807 $ 20,060 23.7 % Earnings (1) % of Revenues Before 6.0 % 7.9 % 0.8 % 2.9 % 18.1 % 12.1 % Reimbursements --------- - --------- - -------- --------- - --------- - -------- --------- - --------- - --------

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, loss on disposition of business line, arbitration settlement charges, and certain unallocated corporate and shared costs and credits. See pages 5-6 for additional information about segment operating earnings.

CRAWFORD & COMPANY SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT AND INDIRECT COSTS Unaudited (In Thousands, Except Percentages) Three Months Ended June 30, Crawford TPA % Crawford Claims % Crawford Specialty % Solutions: Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change --------------- ---------- ----------- -------- ---------- ---------- -------- ---------- ---------- -------- Revenues Before $ 99,518 $ 102,644 (3.0 )% $ 86,003 $ 93,110 (7.6 )% $ 71,360 $ 83,290 (14.3 )% Reimbursements - ------ - - ------- - ----- -- - ------ - - ------ - ----- -- - ------ - - ------ - ----- -- Direct Expense 75,840 76,112 (0.4 )% 66,450 71,589 (7.2 )% 46,137 56,517 (18.4 )% % of Revenues Before 76.2 % 74.2 % 77.3 % 76.9 % 64.7 % 67.9 % Reimbursements Segment Gross 23,678 26,532 (10.8 )% 19,553 21,521 (9.1 )% 25,223 26,773 (5.8 )% Profit % of Revenues Before 23.8 % 25.8 % 22.7 % 23.1 % 35.3 % 32.1 % Reimbursements Indirect Costs 18,652 18,400 1.4 % 17,843 17,421 2.4 % 12,611 16,737 (24.7 )% % of Revenues Before 18.7 % 17.9 % 20.7 % 18.7 % 17.7 % 20.1 % Reimbursements -------- - --------- - -------- -------- - -------- - -------- -------- - -------- - -------- Operating $ 5,026 $ 8,132 (38.2 )% $ 1,710 $ 4,100 (58.3 )% $ 12,612 $ 10,036 25.7 % Earnings (1) % of Revenues Before 5.1 % 7.9 % 2.0 % 4.4 % 17.7 % 12.0 % Reimbursements -------- - --------- - -------- -------- - -------- - -------- -------- - -------- - --------

Six Months Ended June 30, Crawford TPA Solutions: % Crawford Claims % Crawford Specialty % Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change -------------- ----------- ----------- -------- ----------- ----------- -------- ----------- ----------- -------- Revenues Before $ 197,312 $ 202,881 (2.7 )% $ 169,322 $ 183,556 (7.8 )% $ 137,305 $ 165,711 (17.1 )% Reimbursements - ------- - - ------- - ----- -- - ------- - - ------- - ----- -- - ------- - - ------- - ----- -- Direct Expense 148,171 149,943 (1.2 )% 132,692 144,089 (7.9 )% 89,641 112,080 (20.0 )% % of Revenues Before 75.1 % 73.9 % 78.4 % 78.5 % 65.3 % 67.6 % Reimbursements --------- - --------- - -------- --------- - --------- - -------- --------- - --------- - -------- Segment Gross 49,141 52,938 (7.2 )% 36,630 39,467 (7.2 )% 47,664 53,631 (11.1 )% Profit % of Revenues Before 24.9 % 26.1 % 21.6 % 21.5 % 34.7 % 32.4 % Reimbursements Indirect Costs 37,382 36,979 1.1 % 35,233 34,222 3.0 % 22,857 33,571 (31.9 )% % of Revenues Before 18.9 % 18.2 % 20.8 % 18.6 % 16.6 % 20.3 % Reimbursements --------- - --------- - -------- --------- - --------- - -------- --------- - --------- - -------- Operating $ 11,759 $ 15,959 (26.3 )% $ 1,397 $ 5,245 (73.4 )% $ 24,807 $ 20,060 23.7 % Earnings (1) % of Revenues Before 6.0 % 7.9 % 0.8 % 2.9 % 18.1 % 12.1 % Reimbursements --------- - --------- - -------- --------- - --------- - -------- --------- - --------- - --------

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, loss on disposition of business line, arbitration settlement charges and certain unallocated corporate and shared costs and credits. See pages 5-6 for additional information about segment operating earnings.

CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS Six Months Ended June 30, 2019 and June 30, 2018 Unaudited (In Thousands) 2019 2018 Cash Flows From Operating Activities: Net Income $ 8,393 $ 6,002 Reconciliation of Net Income to Net Cash Provided by (Used in) Operating Activities: Depreciation and Amortization 19,850 22,640 Arbitration Settlement Charges 11,352 — Stock-Based Compensation Costs 1,399 3,355 Loss on Disposition of Business Line — 17,795 Changes in Operating Assets and Liabilities, Net of Effects of Acquisitions and Dispositions: Accounts Receivable, Net (4,086 ) (539 ) Unbilled Revenues, Net (11,848 ) (28,346 ) Accrued or Prepaid Income Taxes (563 ) 250 Accounts Payable and Accrued Liabilities (16,048 ) (19,985 ) Deferred Revenues 962 (390 ) Accrued Retirement Costs (343 ) (12,932 ) Prepaid Expenses and Other Operating Activities (329 ) (6,549 ) -------- - -------- - Net Cash Provided by (Used in) Operating Activities 8,739 (18,699 ) ------------------------------------------------------------------------------------ -------- - -------- - Cash Flows From Investing Activities: Acquisitions of Property and Equipment (3,729 ) (9,538 ) Cash Proceeds from Disposition of Business Line — 41,165 Capitalization of Computer Software Costs (4,369 ) (8,270 ) Net Cash (Used in) Provided by Investing Activities (8,098 ) 23,357 ------------------------------------------------------------------------------------ -------- - -------- - Cash Flows From Financing Activities: Cash Dividends Paid (6,595 ) (6,784 ) Proceeds from Shares Purchased Under Employee Stock-Based Compensation Plans 850 323 Repurchases of Common Stock (19,585 ) (5,570 ) Increases in Short-Term and Revolving Credit Facility Borrowings 51,408 63,547 Payments on Short-Term and Revolving Credit Facility Borrowings (40,611 ) (63,978 ) Payments on Finance Lease Obligations (61 ) (320 ) Dividends Paid to Noncontrolling Interests (280 ) (167 ) Net Cash Used In Financing Activities (14,874 ) (12,949 ) ------------------------------------------------------------------------------------ -------- - -------- - Effects of Exchange Rate Changes on Cash and Cash Equivalents 264 603 -------- - -------- - Decrease in Cash and Cash Equivalents (13,969 ) (7,688 ) Cash and Cash Equivalents at Beginning of Year 53,119 54,011 -------- - -------- - Cash and Cash Equivalents at End of Period $ 39,150 $ 46,323 - ------ - - ------ -

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