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Ctrip Activates Global SOS Emergency Response Following Bomb Attacks in Sri Lanka

April 21, 2019

SHANGHAI, China, April 21, 2019 (GLOBE NEWSWIRE) -- Ctrip.com International, Ltd., Asia’s leading provider of integrated travel services company and its subsidiary Trip.com has immediately set its Global SOS Emergency response mechanism into action following multiple bomb attacks in Sri Lanka earlier today. Ctrip is closely following the situation to ensure the safety of all users who have booked trips to or within Sri Lanka via the Ctrip platform.

Ctrip and Trip.com has made contact with guests staying at hotels affected by the disaster, including the Cinnamon Grand Colombo, Cinnamon Lakeside and Cinnamon Red to verify their safety. Ctrip’s hotel booking division is coordinating with local hotel partners and suppliers to facilitate for guests wishing to cancel their hotel bookings in Colombo from April 21 to April 23.

Ctrip and Trip.com are also in close communication with airports and airlines to provide passengers who have booked flights to or within Sri Lanka with updates on flight information in a timely manner. Ctrip will make all the necessary arrangements with regard to flight changes, refunds or cancellations.

Ctrip has further contacted all independent and group travelers within Colombo to ensure their safety and is in close communication with tour guides and team leaders, with the wellbeing of customers as the first priority. Ctrip’s Virtual Team Manager (VTM) and Global SOS Emergency mechanisms are on constant standby to provide information and assistance to all travelers as required.

A disaster fund has been launched for all customers who have booked travel through Ctrip’s online and offline stores in Sri Lanka between April 21 to 24, including group tours, independent travel, day trips, leisure activities and custom trips. Ctrip will actively bear all costs resulting from cancellations or changes made to reservations as a result of the tragedy and all those affected will not pay any extra fees.

Ctrip expresses the deepest sympathy for the innocent victims and their families. The company is committed to doing everything in its power to ensure the safety of our users in the region. Traveler safety is Ctrip and Trip.com’s paramount concern at this difficult time. The company reminds all travelers to exercise extreme caution when travelling in Sri Lanka and strongly recommends avoiding crowded areas, while remaining vigilant in the vicinity of train stations and airports.

When urgent assistance is required, travelers should immediately report to the police, contact the Chinese embassy and consulate, and also make Ctrip aware of the situation.

About Ctrip.com International, Ltd.

Ctrip.com International, Ltd. is a leading provider of online travel and related services, including accommodation reservation, transportation ticketing, package tour and in-destination services, corporate travel management, and other travel related services. It enables business and leisure travelers to make informed and cost-effective bookings by aggregating comprehensive travel related information and offering its services through an advanced transaction and service platform consisting of its mobile apps, Internet websites and centralized, toll-free, 24-hour customer service center. The family of travel brands mainly includes: Ctrip, the largest online travel agency in terms of gross merchandise value and the best-known travel brand in China; Qunar, a leading online travel agency in China; Trip.com, an online travel agency for global consumers; and Skyscanner, a leading global travel search site. Since its inception in 1999, Ctrip Group has experienced substantial growth and become one of the largest travel service providers in the world.

About Trip.com

Ctrip.com International, Ltd. is a leading travel service provider of accommodation reservation, Trip.com provides one-stop travel booking services in 13 languages through our website and mobile app. We are a part of the Ctrip Group, a NASDAQ listed company since 2003 with over 30,000 employees and over 300 million members, making it one of the leading online travel agencies in the world.

With more than 1.2 million hotels in 200 countries and regions, we’ve built an extensive hotel network to give our customers a fantastic choice of accommodation. Our far-reaching flight network has over 2 million individual flight routes connecting more than 5,000 cities around the globe. When you combine this with our 24/7 English customer service and various other travel products, you can trust us to take care of your next trip.

For further information, please contact:

International PR

Ctrip.com International, Ltd.

Tel: (+86) 21 3406 4880 ext 196455

Email: Pr@ctrip.com

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