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Crawford & Company Reports 2019 First Quarter Results

May 6, 2019

ATLANTA, May 06, 2019 (GLOBE NEWSWIRE) -- Crawford & Company® (www.crawco.com) (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies and self-insured entities, today announced its financial results for the first quarter ended March 31, 2019.

The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75% of CRD-A, voting as a class.

GAAP ResultsFirst Quarter 2019

-- Revenues before reimbursements of $247.1 million, compared with $273.1 million for the 2018 first quarter which included $16.0 million of revenues from the disposed of Garden City Group business line -- Net income attributable to shareholders of $6.1 million, compared to $8.6 million in the same period last year -- Diluted earnings per share of $0.12 for CRD-A and $0.10 for CRD-B, compared with $0.16 for CRD-A and $0.14 for CRD-B in the prior year first quarter

Non-GAAP ResultsFirst Quarter 2019

Non-GAAP consolidated results for the 2018 quarter have been calculated excluding the net operating results of the Garden City Group business, the “GCG business”, disposed of on June 15, 2018. In addition, 2019 non-GAAP results have been presented on a constant dollar basis compared to 2018. See the following non-GAAP reconciliations on page 7.

-- Revenues before reimbursements, on a non-GAAP basis, of $252.0 million, down 2% compared with $257.2 million for the 2018 first quarter -- Net income attributable to shareholders, on a non-GAAP basis, totaled $6.2 million in the 2019 first quarter, compared to $9.2 million in the same period last year -- Diluted earnings per share, on a non-GAAP basis, of $0.12 for CRD-A and $0.10 for CRD-B in the 2019 first quarter compared to $0.17 for CRD-A and $0.15 for CRD-B in the prior year first quarter -- Consolidated adjusted operating earnings, on a non-GAAP basis, were $14.8 million, or 5.9% of revenues, in the 2019 first quarter, compared with $19.1 million, or 7.4% of revenues, in the 2018 first quarter -- Consolidated adjusted EBITDA, a non-GAAP financial measure, was $21.2 million or 8.4% of non-GAAP revenues in the 2019 first quarter, compared with $29.0 million or 11.3% of revenues in the 2018 period

Management Comments

Mr. Harsha V. Agadi, president and chief executive officer of Crawford & Company, stated, “Our first quarter revenues were impacted by a more benign weather environment globally as well as a strong U.S. dollar. While overall our segment operating results were in line with the prior year, our consolidated operating earnings were negatively impacted by an increase in self-insurance costs and higher professional fees, both of which, we expect to subside looking to the balance of the year. These largely transitory costs obscure the building momentum in our business driven by the purposeful strategic investments that we have made in our operations and sales functions to drive market share and in new product development to access large untapped market opportunities. It is this momentum combined with our growing sales pipelines which provides our management team with real confidence in our ability to deliver our full year 2019 guidance, which we are reiterating today.

Technology is disrupting our industry and we are meeting this disruption head on as we strive to be a leader in the outsourced claims market. Over the last year, we have shifted our investment in technology towards transformational efforts versus maintenance spending as we work to create solutions designed to solve our clients’ most complex challenges. Central to this is our introduction of industry verticals and integrated solutions which we have launched for the construction, hospitality, and transportation industries. Client adoption has been strong and we have started to expand these solutions and their capabilities.

Importantly, our recently introduced solutions provide Crawford a market leading position as well as critical differentiation where we can demonstrate our expertise and drive distinctive business value for our customers. Our innovation is also increasing our dialogue and engagement with our clients as we work to solve long-standing industry challenges. This is evident in our Broadspire business where our new verticals and solutions are driving active discussions resulting in a strong new business pipeline. While we experienced lower claim volumes at Broadspire in the first quarter, new business wins provide visibility to sequential growth as our new clients’ business ramps through the second quarter.

Our management team has also been focused on improving the Company’s cash generation while delivering value to shareholders through a disciplined capital allocation strategy. Of note, we delivered a $21.7 million improvement in free cash flow in the 2019 first quarter, which is a significant upswing. Our focus on expenses and our efforts to reduce our working capital needs contributed to the overall improvement. Moving forward throughout this year, we will remain focused on cash generation and maintaining our strong balance sheet which provides us a significant competitive advantage. As previously communicated, given our confidence in our outlook, combined with our current share price, which we believe is trading meaningfully below intrinsic value, we opportunistically repurchased approximately 1.8 million shares of CRD-A and CRD-B during the 2019 first quarter.”

Mr Agadi concluded, “We have made strong progress positioning Crawford not only for growth but also for continued leadership in the outsourced claims industry. Our innovative solutions are driving increased client engagement which is leading to strong new business pipelines across our company which provides confidence in our outlook. Importantly, we remain firmly on track to deliver our longer term goal of achieving 5% revenue growth and 15% earnings growth, annually.”

Segment Results for the First Quarter

Crawford Claims Solutions

Crawford Claims Solutions revenues before reimbursements were $83.3 million in the first quarter of 2019, decreasing 8% from $90.4 million in the first quarter of 2018 primarily due to a decrease in weather related activity in the U.S., as 2018 revenues included $7.1 million from the runoff of 2017 hurricane claims. On a constant dollar basis, first quarter 2019 revenues were $85.6 million.

Excluding centralized indirect support costs, gross profit decreased to $17.1 million, or a gross margin of 20.5% in 2019 from $17.9 million, or a gross margin of 19.8% in 2018, due primarily to lower earnings in Europe and Asia compared to the prior year. After the allocation of indirect costs, operating earnings were a loss of $(0.3) million in the 2019 first quarter compared with operating earnings of $1.1 million in the first quarter of 2018, representing an operating margin of (0.4)% in the 2019 quarter and 1.3% in the 2018 quarter.

Crawford TPA Solutions: Broadspire

Crawford TPA Solutions: Broadspire segment revenues before reimbursements were $97.8 million in the 2019 first quarter, decreasing 2% from $100.2 million in the 2018 first quarter. Changes in foreign exchange rates resulted in a decrease in revenues of approximately 1.0%, or $1.0 million, for the three months ended March 31, 2019 as compared with the 2018 period. Revenues were negatively impacted by a decrease in cases received.

Excluding centralized indirect support costs, gross profit decreased to $25.5 million, or a gross margin of 26.0% in 2019 from $26.4 million, or a gross margin of 26.3% in 2018, as lower direct expenses did not fully offset the lower revenues. After allocation of indirect costs, Crawford TPA Solutions: Broadspire recorded operating earnings of $6.7 million in the first quarter of 2019 representing an operating margin of 6.9% compared with $7.8 million, or 7.8% of revenues in the 2018 first quarter.

Crawford Specialty Solutions

Crawford Specialty Solutions revenues before reimbursements were $65.9 million in the first quarter of 2019, down 20% from $82.4 million in the same period of 2018 which included $16.0 million of GCG revenues. Non-GAAP segment revenues excluding GCG were $66.5 million in the 2018 period. Changes in foreign exchange rates resulted in a decrease of our Crawford Specialty Solutions segment revenues by approximately 1.9%, or $1.6 million for the three months ended March 31, 2019, as compared with the 2018 period. Absent foreign exchange rate fluctuations, Crawford Specialty Solutions segment revenues would have been $67.5 million for the three months ended March 31, 2019, increasing over prior year non-GAAP revenues of $66.5 million.

Excluding indirect support costs, gross profit decreased to $22.4 million, or a gross margin of 34.0% in 2019 from $26.9 million, or a gross margin of 32.6% in 2018, due primarily to the absence of the Garden City Group’s gross contribution. After allocation of indirect costs, operating earnings were $12.2 million in the 2019 first quarter compared with $10.0 million in the 2018 period. The segment’s operating margin for the 2019 quarter was 18.5% as compared to 12.2% in the 2018 quarter. This improvement was primarily due to the absence of the Garden City Group business which had an operating loss in the 2018 period after the allocation of indirect costs.

Unallocated Corporate and Shared Costs and Credits, Net

Unallocated corporate costs, net were $3.9 million in the first quarter of 2019, compared with $0.8 million in the same period of 2018. The increase for the three months ended March 31, 2019 was due to an increase in self-insured expenses, professional fees and defined benefit pension expense.

Balance Sheet and Cash Flow

The Company’s consolidated cash and cash equivalents position as of March 31, 2019, totaled $49.7 million, compared with $53.1 million at December 31, 2018. The Company’s total debt outstanding as of March 31, 2019, totaled $210.1 million, compared with $190.4 million at December 31, 2018.

The Company’s operations provided $0.5 million of cash during the 2019 period, compared with a use of cash of $13.6 million in the 2018 period. The increase in cash provided by operating activities was primarily due to better accounts receivable management and lower working capital requirements, including the positive cash flow impact as a result of the Garden City Group business disposal, and a decrease in discretionary U.S. and U.K. pension contributions in 2019 compared to 2018. Free cash flow improved $21.7 million over the 2018 first quarter.

As expected, the Company made no contributions to its U.S defined benefit pension plan and $0.2 million to its U.K. plans for the 2019 three month period, compared with contributions of $3.0 million and $1.4 million, respectively, in the 2018 period.

During the three months ended March 31, 2019, the Company repurchased 421,427 shares of CRD-A and 1,376,889 of CRD-B at an average cost of $9.13.

2019 Guidance

Crawford & Company is reaffirming its guidance for 2019 as follows:

-- Consolidated revenues before reimbursements between $1.05 and $1.10 billion; -- Net income attributable to shareholders of Crawford & Company between $46.0 and $51.0 million, or $0.85 to $0.95 diluted earnings per CRD-A share, and $0.78 to $0.88 diluted earnings per CRD-B share; -- Consolidated operating earnings between $90.0 and $100.0 million; -- Consolidated adjusted EBITDA between $130.0 and $140.0 million;

To a significant extent, Crawford’s business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

Conference Call

As previously announced, Crawford & Company will host a conference call on May 7, 2019 at 8:30 a.m. Eastern Time to discuss its first quarter 2019 results. The conference call can be accessed live by dialing 1-800-374-2518 and using Conference ID 6299119. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, http://www.crawco.com. The call will be recorded and available for replay through June 7, 2019. You may dial 1-855-859-2056 to listen to the replay.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests.

Gross profit is defined as revenues less direct costs which exclude indirect overhead costs allocated to the business.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, income taxes and stock-based compensation expense.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain unallocated professional fees, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment’s operating activities on a consistent basis.

Following is a reconciliation of segment and consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis. The reconciliation of full year 2019 guidance is to the midpoint of the guidance range.

Three months ended Midpoint ---------- (in thousands) March 31, March 31, Guidance 2019 2018 2019 --------- --------- ---------- Operating earnings (loss): Crawford TPA Solutions: Broadspire $ 6,733 $ 7,827 Crawford Claims Solutions (313 ) 1,145 Crawford Specialty Solutions 12,195 10,024 Unallocated corporate and shared costs, net (3,914 ) (821 ) ------- - ------- - Consolidated operating earnings 14,701 18,175 $ 95,000 ------- - ------- - - ------ - (Deduct) Add: Net corporate interest expense (2,716 ) (2,564 ) (10,800 ) Stock option expense (485 ) (450 ) (2,000 ) Amortization expense (2,798 ) (2,765 ) (11,200 ) Income taxes (2,933 ) (3,966 ) (21,600 ) Net loss attributable to noncontrolling interests and redeemable 340 139 (900 ) noncontrolling interests -------- - Net income attributable to shareholders of Crawford & Company $ 6,109 $ 8,569 $ 48,500 ---------------------------------------------------------------- --------- --------- ----------

Following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to adjusted EBITDA. The reconciliation of full year 2019 guidance is to the midpoint of the guidance range.

Three months ended Midpoint ------------- (in thousands) March 31, March 31, 2018 Guidance 2019 2019 ---------- -------------- ------------- Net income attributable to shareholders of Crawford & Company $ 6,109 $ 8,569 $ 48,500 Add (Deduct): Depreciation and amortization 9,624 11,440 45,700 Stock-based compensation (247 ) 1,565 8,400 Net corporate interest expense 2,716 2,564 10,800 Income taxes 2,933 3,966 21,600 Foreign exchange impacts 103 — — Removal of the impact of the disposed GCG business — 879 — -------- - -------- ----- --------- --- Adjusted EBITDA $ 21,238 $ 28,983 $ 135,000 ------------------------------------------------------------- ---------- -------------- -------------

Following are the reconciliations of GAAP Revenue, Operating Earnings, Pretax Earnings, Net Income and Earnings Per Share to related non-GAAP Adjusted figures, which reflect 2019 on a constant dollar basis and exclude the results of the disposal of the GCG business for the three months ended March 31, 2018.

Three months ended March 31, 2019 Net income (in Revenues Non-GAAP Operating Pretax earnings attributable to Diluted earnings Diluted earnings thousands) earnings Crawford & per CRD-A share per CRD-B share Company ---------- ------------------ --------------- --------------- ---------------- ---------------- GAAP $ 247,058 $ 14,701 $ 8,702 $ 6,109 $ 0.12 $ 0.10 Adjustments: Foreign exchange 4,932 103 103 68 — — impacts --------- -------- --------- ------- ------- ------- ------- ------ --------- ------ --------- Non-GAAP $ 251,990 $ 14,804 $ 8,805 $ 6,177 $ 0.12 $ 0.10 Adjusted ------------ ---------- ------------------ --------------- --------------- ---------------- ----------------

Three months ended March 31, 2018 Net Diluted Diluted Non-GAAP income earnings earnings (in thousands) Revenues Operating Pretax attributabper per earnings earnings le to CRD-A CRD-B Crawford share share & Company ----------- ---------- ---------- --------- -------- -------- GAAP $ 273,104 $ 18,175 $ 12,396 $ 8,569 $ 0.16 $ 0.14 Adjustments: GCG business results (15,953 ) 2,525 2,525 1,718 0.03 0.03 Retained corporate overhead charged to GCG — (1,646 ) (1,646 ) (1,120 ) (0.02 ) (0.02 ) Non-GAAP Adjusted $ 257,151 $ 19,054 $ 13,275 $ 9,167 $ 0.17 $ 0.15 ------------------------------------------ ----------- ---------- ---------- --------- -------- --------

Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share.

Three months ended (in thousands) March 31, 2019 March 31, 2018 -------------- -------------- Weighted-Average Shares Used to Compute Basic Earnings Per Share: Class A Common Stock 30,658 31,199 ------ ------- ------ ------- Class B Common Stock 23,367 24,472 ------ ------- ------ ------- Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 31,106 31,761 ------ ------- ------ ------- Class B Common Stock 23,367 24,472 ------------------------------------------------------------------- -------------- --------------

Further information regarding the Company’s operating results for the quarter ended March 31,2019, and financial position as of March 31, 2019, and cash flows for the three months ended March 31, 2019 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawco.com) is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries.

The Company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B. The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.

Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. --------------------------------------------------------------------------------------------------------------

CRAWFORD & COMPANYCONDENSED CONSOLIDATED STATEMENTS OF OPERATIONSUnaudited(In Thousands, Except Per Share Amounts and Percentages)

Three Months Ended March 31, 2019 2018 % Change Revenues: Revenues Before Reimbursements $ 247,058 $ 273,104 (10 )% Reimbursements 9,319 17,283 (46 )% --------- --------- Total Revenues 256,377 290,387 (12 )% --------- --------- Costs and Expenses: Costs of Services Provided, Before Reimbursements 177,888 197,619 (10 )% Reimbursements 9,319 17,283 (46 )% --------- --------- Total Costs of Services 187,207 214,902 (13 )% Selling, General, and Administrative Expenses 58,659 61,660 (5 )% Corporate Interest Expense, Net 2,716 2,564 6 % Total Costs and Expenses 248,582 279,126 (11 )% --------- --------- Other Income 907 1,135 (20 )% --------- --------- Income Before Income Taxes 8,702 12,396 (30 )% Provision for Income Taxes 2,933 3,966 (26 )% --------- --------- Net Income 5,769 8,430 (32 )% Net Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling 340 139 145 % Interests --------- --------- Net Income Attributable to Shareholders of Crawford & Company $ 6,109 $ 8,569 (29 )% - ------- - ------- Earnings Per Share - Basic: Class A Common Stock $ 0.12 $ 0.16 (25 )% - ------- - ------- Class B Common Stock $ 0.10 $ 0.14 (29 )% - ------- - ------- Earnings Per Share - Diluted: Class A Common Stock $ 0.12 $ 0.16 (25 )% - ------- - ------- Class B Common Stock $ 0.10 $ 0.14 (29 )% - ------- - ------- Cash Dividends Per Share: Class A Common Stock $ 0.07 $ 0.07 — % - ------- - ------- Class B Common Stock $ 0.05 $ 0.05 — % - ------- - -------

CRAWFORD & COMPANYCONDENSED CONSOLIDATED BALANCE SHEETSAs of March 31, 2019 and December 31, 2018Unaudited(In Thousands, Except Par Values)

March 31, December 31, 2019 2018 ASSETS --------------------------------------------------------------------------- Current Assets: Cash and Cash Equivalents $ 49,674 $ 53,119 Accounts Receivable, Net 130,842 131,117 Unbilled Revenues, at Estimated Billable Amounts 118,271 108,291 Income Taxes Receivable 4,112 4,084 Prepaid Expenses and Other Current Assets 21,843 24,237 --------- - --------- - Total Current Assets 324,742 320,848 --------- - --------- - Net Property and Equipment 32,361 34,303 --------- - --------- - Other Assets: Operating Lease Right-of-Use Asset, Net 103,805 — Goodwill 97,585 96,890 Intangible Assets Arising from Business Acquisitions, Net 82,983 85,023 Capitalized Software Costs, Net 69,821 72,210 Deferred Income Tax Assets 21,258 22,146 Other Noncurrent Assets 71,691 70,022 --------- - --------- - Total Other Assets 447,143 346,291 --------- - --------- - Total Assets $ 804,246 $ 701,442 - ------- - - ------- - LIABILITIES AND SHAREHOLDERS’ INVESTMENT --------------------------------------------------------------------------- Current Liabilities: Short-Term Borrowings $ 31,558 $ 23,195 Accounts Payable 34,954 37,834 Operating Lease Liability 31,660 — Accrued Compensation and Related Costs 58,088 66,530 Self-Insured Risks 13,756 15,246 Income Taxes Payable 4,279 3,145 Deferred Rent — 15,919 Other Accrued Liabilities 34,110 32,391 Deferred Revenues 34,032 30,961 Current Installments of Finance Leases 41 89 --------- - --------- - Total Current Liabilities 242,478 225,310 --------- - --------- - Noncurrent Liabilities: Long-Term Debt and Finance Leases, Less Current Installments 178,508 167,126 Operating Lease Liability 87,043 — Deferred Revenues 20,385 21,713 Accrued Pension Liabilities 73,105 74,323 Other Noncurrent Liabilities 31,096 32,024 --------- - --------- - Total Noncurrent Liabilities 390,137 295,186 --------- - --------- - Redeemable Noncontrolling Interests 5,123 5,500 --------- - --------- - Shareholders’ Investment: Class A Common Stock, $1.00 Par Value 30,621 30,927 Class B Common Stock, $1.00 Par Value 23,031 24,408 Additional Paid-in Capital 58,321 58,793 Retained Earnings 261,814 273,607 Accumulated Other Comprehensive Loss (211,374 ) (216,447 ) --------- - --------- - Shareholders’ Investment Attributable to Shareholders of Crawford & Company 162,413 171,288 Noncontrolling Interests 4,095 4,158 --------- - --------- - Total Shareholders’ Investment 166,508 175,446 --------- - --------- - Total Liabilities and Shareholders’ Investment $ 804,246 $ 701,442 - ------- - - ------- -

CRAWFORD & COMPANYSUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSESUnaudited(In Thousands, Except Percentages)

Three Months Ended March 31 Crawford TPA % Crawford Claims % Crawford Specialty % Solutions: Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change --------------- ---------- ----------- -------- ----------- ---------- --------- ---------- ---------- -------- Revenues Before $ 97,794 $ 100,237 (2.4 )% $ 83,319 $ 90,446 (7.9 )% $ 65,945 $ 82,421 (20.0 )% Reimbursements - ------ - - ------- - ----- -- - ------ -- - ------ - ------ -- - ------ - - ------ - ----- -- Direct Compensation, Fringe Benefits 58,381 58,718 (0.6 )% 55,901 60,670 (7.9 )% 34,958 43,664 (19.9 )% & Non-Employee Labor % of Revenues Before 59.7 % 58.6 % 67.1 % 67.1 % 53.0 % 53.0 % Reimbursements Expenses Other than Reimbursements, Direct 32,680 33,692 (3.0 )% 27,731 28,631 (3.1 )% 18,792 28,733 (34.6 )% Compensation, Fringe Benefits & Non-Employee Labor % of Revenues Before 33.4 % 33.6 % 33.3 % 31.7 % 28.5 % 34.9 % Reimbursements -------- - --------- - -------- -------- -- -------- - --------- -------- - -------- - -------- Total Operating 91,061 92,410 (1.5 )% 83,632 89,301 (6.3 )% 53,750 72,397 (25.8 )% Expenses -------- - --------- - ----- -- -------- -- -------- - ------ -- -------- - -------- - ----- -- Operating $ 6,733 $ 7,827 (14.0 )% $ (313 ) $ 1,145 (127.3 )% $ 12,195 $ 10,024 21.7 % Earnings (1) % of Revenues Before 6.9 % 7.8 % (0.4 )% 1.3 % 18.5 % 12.2 % Reimbursements -------- - --------- - -------- -------- -- -------- - --------- -------- - -------- - --------

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer- relationship intangible assets and certain unallocated corporate and shared costs and credits. See pages 5-6 for additional information about segment operating earnings.

CRAWFORD & COMPANYSUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT AND INDIRECT COSTSUnaudited(In Thousands, Except Percentages)

Three Months Ended March 31

Crawford TPA % Crawford Claims % Crawford Specialty % Solutions: Broadspire Solutions Solutions 2019 2018 Change 2019 2018 Change 2019 2018 Change -------------- ---------- ----------- -------- ----------- ---------- --------- ---------- ---------- -------- Revenues Before $ 97,794 $ 100,237 (2.4 )% $ 83,319 $ 90,446 (7.9 )% $ 65,945 $ 82,421 (20.0 )% Reimbursements Direct Expense 72,331 73,831 (2.0 )% 66,242 72,500 (8.6 )% 43,504 55,563 (21.7 )% % of Revenues Before 74.0 % 73.7 % 79.5 % 80.2 % 66.0 % 67.4 % Reimbursements -------- - --------- - -------- -------- -- -------- - --------- -------- - -------- - -------- Segment Gross 25,463 26,406 (3.6 )% 17,077 17,946 (4.8 )% 22,441 26,858 (16.4 )% Profit % of Revenues Before 26.0 % 26.3 % 20.5 % 19.8 % 34.0 % 32.6 % Reimbursements Indirect Costs 18,730 18,579 0.8 % 17,390 16,801 3.5 % 10,246 16,834 (39.1 )% % of Revenues Before 19.2 % 18.5 % 20.9 % 18.6 % 15.5 % 20.4 % Reimbursements -------- - --------- - -------- -------- -- -------- - --------- -------- - -------- - -------- Operating $ 6,733 $ 7,827 (14.0 )% $ (313 ) $ 1,145 (127.3 )% $ 12,195 $ 10,024 21.7 % Earnings (1) % of Revenues Before 6.9 % 7.8 % (0.4 )% 1.3 % 18.5 % 12.2 % Reimbursements -------- - --------- - -------- -------- -- -------- - --------- -------- - -------- - --------

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, and certain unallocated corporate and shared costs and credits. See pages 5-6 for additional information about segment operating earnings.

CRAWFORD & COMPANYCONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWSThree Months Ended March 31, 2019 and March 31, 2018Unaudited(In Thousands)

2019 2018 Cash Flows From Operating Activities: Net Income $ 5,769 $ 8,430 Reconciliation of Net Income to Net Cash Provided by (Used in) Operating Activities: Depreciation and Amortization 9,624 11,440 Stock-Based Compensation Costs (247 ) 1,565 Changes in Operating Assets and Liabilities, Net of Effects of Acquisitions and Dispositions: Accounts Receivable, Net 1,571 2,848 Unbilled Revenues, Net (8,361 ) (20,180 ) Accrued or Prepaid Income Taxes 1,922 4,839 Accounts Payable and Accrued Liabilities (8,257 ) (13,594 ) Deferred Revenues 1,578 239 Accrued Retirement Costs (3,393 ) (10,143 ) Prepaid Expenses and Other Operating Activities 317 932 -------- - -------- - Net Cash Provided by (Used in) Operating Activities 523 (13,624 ) ------------------------------------------------------------------------------------ -------- - -------- - Cash Flows From Investing Activities: Acquisitions of Property and Equipment (1,737 ) (5,141 ) Capitalization of Computer Software Costs (1,605 ) (5,717 ) Net Cash Used in Investing Activities (3,342 ) (10,858 ) ------------------------------------------------------------------------------------ -------- - -------- - Cash Flows From Financing Activities: Cash Dividends Paid (3,282 ) (3,421 ) Proceeds from Shares Purchased Under Employee Stock-Based Compensation Plans (110 ) 14 Repurchases of Common Stock (16,418 ) (3,925 ) Increases in Short-Term and Revolving Credit Facility Borrowings 30,385 50,408 Payments on Short-Term and Revolving Credit Facility Borrowings (11,578 ) (10,000 ) Payments on Finance Lease Obligations (54 ) (125 ) Dividends Paid to Noncontrolling Interests (84 ) — Net Cash (Used In) Provided by Financing Activities (1,141 ) 32,951 ------------------------------------------------------------------------------------ -------- - -------- - Effects of Exchange Rate Changes on Cash and Cash Equivalents 515 1,476 -------- - -------- - (Decrease) Increase in Cash and Cash Equivalents (3,445 ) 9,945 Cash and Cash Equivalents at Beginning of Year 53,119 54,011 -------- - -------- - Cash and Cash Equivalents at End of Period $ 49,674 $ 63,956 - ------ - - ------ -

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