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Cisco Redefines Customer Experience with New Partner Opportunities, Value to Customers

November 6, 2019
Cisco Logo (PRNewsfoto/Cisco)
Cisco Logo (PRNewsfoto/Cisco)

LAS VEGAS, Nov. 5, 2019 /PRNewswire/ -- Cisco Partner Summit -- With IT driving business transformation, leaders feel boardroom pressure to deliver results while coping with skills gaps and struggling with increased complexity. To address this, today at Cisco Partner Summit, Cisco CX announced new developments to a lifecycle selling approach that accelerate customer success while supporting growth for its partners.

“Selling across the lifecycle is the largest opportunity for our partners to position customers for a successful digital transformation. Partners are integral to delivering on the Cisco Customer Experience vision, which is why we have designed our entire CX portfolio with partners in mind,” said Maria Martinez, Executive Vice President and Chief Customer Experience Officer. “Cisco’s unique CX approach, insights, and digital capabilities can help partners modernize and monetize their services to drive business transformation.”

Cisco’s annual Partner Summit attendees will get an update from one year ago when Martinez first unveiled the Cisco Customer Experience strategy. Since then, Cisco focused on investing and developing partners’ lifecycle services. The biggest developments include hiring new CX roles that help drive more business to partners, delivering specialization criteria and certification curriculum, and a refreshed SuccessHub for partners with lifecycle content and role-based training.

While growing partners’ lifecycle services to accelerate customer success, Cisco is also announcing services to grow partners’ profitability. Cisco’s new offers were all designed with partners in mind and enable partners to book bigger deals, expand their offerings, and scale digitally – all to deliver a superior customer experience.

Key new offers Cisco is announcing today include:

BCS 3.0 was built to address key needs for the Architecture, Engineering, NetOps, SecOps, and DevOps functions. New BCS 3.0 packaging (Essentials and Advantage) allow partners and customers to choose how best to integrate BCS 3.0 into their environments.

The three new offers are Managed Detection and Response, Managed Secure SD-WAN, and Unified Communications Manager Cloud.

We’re taking a lifecycle-first approach with our Partner Lifecycle Model. We’ve expanded the incentives and created the first business specialization focused on customer experience. The overall model to help partners monetize, operate, and organize for lifecycle selling, and guidance on how partners can modernize their services practices.

Analyst and Partner Quotes

“We’ve been extremely excited about this new offer they (Cisco) are bringing to market around Managed Detection and Response via Cisco Managed Services and our ability to tap into that capability without necessarily having to build it on our own allows us to get to market way faster and help our customers get the most out of their investment.” Brian Ortbals, VP – Global Engineering Team WWT

“We are, today, embracing the shift to software, subscription and lifecycle services, so that tomorrow we can engage with our customers at an even deeper level, and together with Cisco, we can unlock new possibilities for all of us.” Mark Rogers, CEO Logicalis

“Working together, Cisco and NTT focus on unlocking value for clients in new ways, integrating a lifecycle approach and leveraging connected data to drive unique insights, ensuring optimal outcomes, and driving our clients’ businesses forward.” Bill Padfield, Senior Executive Vice President, Transformation & Platform Services, NTT Ltd.

“Cisco and GDT have a strong partnership. Our commitment to enhancing our customers experience and accelerating their digital transformation is also about partnership. We all succeed together. We provide value to our customers together.” Roshni Dasgupta, CFO, GDT-General Datatech

“With an insights-driven engine like BCS 3.0, Cisco is giving partners the opportunity to generate their own high value services and support customers throughout their lifecycle. This demonstrates Cisco’s commitment to supporting its partners’ services business.” Alastair Edwards, Chief Analyst, Canalys

About Partner Summit

An invitation-only event, Cisco’s Partner Summit will take place at the Aria Resort and Casino in Las Vegas and runs from November 4 through 6. It is the annual opportunity for Cisco to bring its partners together in one place to network and learn about new technologies and services. This year will bring together 1,152 partner companies from 91 countries around the world.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984. Our people, products and partners help society securely connect and seize tomorrow’s digital opportunity today. Discover more at thenetwork.cisco.com and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks.

Third-party trademarks mentioned are the property of their respective owners. The use of the word “partner” does not imply a partnership relationship between Cisco and any other company.

Release Contact:

Press Contact
Toni Davis
Cisco Global Communications
+1 984 212 0163

Analyst Contact
Brenna Karr Gibbs
Cisco Global Communications
+1 949 887 0630

Investor Contact:
Marilyn Mora
Cisco Investor Relations
+1 408 527 7452

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