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Press release content from Business Wire. The AP news staff was not involved in its creation.

Global Service Fulfillment Procurement: 2019 Market Intelligence Report - ResearchAndMarkets.com

September 9, 2019 GMT

DUBLIN--(BUSINESS WIRE)--Sep 9, 2019--

The “Global Service Fulfillment - Procurement Market Intelligence Report” report has been added to ResearchAndMarkets.com’s offering.

This report provides actionable insights to improve source-to-contract cycle performance in the Global Service Fulfillment Market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.


The report provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to optimization of category spend.

Key Insights

CSPs are predominantly leveraging network infrastructure (as a functional platform) to transmit information electronically between the sender and receiver across the telecommunication and internet service channels. However, the exponential rise in information that is being transmitted through the communication network leads to congestion of the networks. This minimizes the efficiency of telecom service providers in terms of transmitting information, thus leading to potential loss of business.

Hence, service fulfillment is predominantly used to optimize the efficiency of CSPs, decrease the market implementation time, reduce lag across various communication channels, optimize cost (especially operational cost of CSPs and networks), and increase level of automation in a network.

The category spend momentum is attributed to the popularity of portable Internet-enabled devices such as smartphones, laptops, and tablets. Usage of these devices entails better Internet connectivity which is driving the category demand during the forecast period.

One of the procurement best practices for buyers is to ensure that service providers offer seamless migration from legacy systems to new service fulfillment solutions to optimize business and agility of their operations.

According to the report, one of the key growth contributors for the global service fulfillment market is the robustness of communication networks and overall reliability and security across the telecom industry have been a major point of focus for the telecommunications industry.


Further, the report states that major procurement challenge experienced by the buyers is the lack of centralized view for service fulfillment request across organizations. Buyers have different service fulfillment request across domains to which resources are dynamically allocated.

Category drivers

  • This rise in smartphone penetration
  • For a full, detailed list, view the report

Category management strategy

  • Engaging with service providers with a strong innovation capability
  • For a full, detailed list, view the report

Procurement best practices

  • Engage with service providers capable of offering fully automated fulfillment solutions
  • For a full, detailed list, view the report

Key questions answered in this report

  • What are the market dynamics?
  • What are the key market trends?
  • What are the category growth drivers?
  • What are the constraints on category growth?
  • Who are the suppliers in this market?
  • What are the demand-supply shifts?
  • What are the major category requirements?
  • What are the procurement best practices in this market?

Key Topics Covered

PART 01: Executive Summary

PART 02: Market Insights

Global category spend

Category spend growth

Spend segmentation by region

Regional spend dynamics

Regional influence on global spend

Regional spend opportunity for suppliers

PART 03: Category Pricing Insights

Pricing outlook

Supplier cost structure

Outlook for input costs

Total cost of ownership analysis

Overview of pricing models

Comparison of pricing models

Supply chain margins

Cost drivers impacting pricing

Volume drivers impacting pricing

PART 04: Cost-Saving Opportunities

Supplier-side levers

Buyer-side levers

Quantifying cost-saving opportunities

Quantifying cost savings by negotiation strategies

PART 05: Best Practices

Innovation and success stories

Procurement excellence best practices

Procurement best practices

Sustainability practices

PART 06: Category Ecosystem

Market favorability index for suppliers

Competitiveness index for suppliers

Buyer power

Supplier power

Threat of new entrants

Threat of substitutes

Buyer ecosystem

Supplier ecosystem

PART 07: Category Management Strategy

Category management objectives

Supplier and buyer KPIs

Outsourcing category management activities

Risk management

PART 08: Category Management Enablers

Procurement organization

Category enablers

PART 09: Suppliers Selection

RFx essentials

Supplier selection criteria

Service Level Agreement

Incumbent supplier evaluation metrics

PART 10: Suppliers Under Coverage


Supplier positioning

Profile: IBM

Profile: Oracle

Profile: Accenture

Profile: Huawei

Profile: Nokia

Profile: HP

PART 11: US Market Insights

Category spend in the US

Price outlook

Supplier cost structure in the US

Margins of suppliers in the US

Category cost drivers

Category volume drivers

Overview of best practices in the US

Procurement best practices in the US

US supply market overview

Supplier positioning for the US

Regional category risks

PART 12: Category Definition

Category hierarchy

Category scope

Category map

For more information about this report visit https://www.researchandmarkets.com/r/6rf0ec

View source version on businesswire.com:https://www.businesswire.com/news/home/20190909005541/en/

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SOURCE: Research and Markets

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