BCFS Health and Human Services gives notice of possible layoffs
San Antonio-based BCFS Health and Human Service’s National Call Center has notified the Texas Workforce Commission that it may lay off 95 employees on or after April 30.
A spokeswoman for the call center said Monday the notification was a formality to meet the state’s 60-day warning requirement, but negotiations are continuing for a call center contract renewal with the U.S. Health and Human Services Department.
“Confirmation of this program’s funding renewal has not yet been received, though we fully expect it to continue without change or interruption. This is a timing issue — nothing more — and this notice was sent as a formality to comply with the Warn Act and, in truth, mischaracterized the actual situation,” Sonya Thompson, executive director of the BCFS Health & Human Services Residential Services Division, said in an email.
The contract involves call center activities for the HHS Office of Refugee Resettlement.