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Central Maine Power ranks last in survey of businesses

November 18, 2020 GMT

PORTLAND, Maine (AP) — Maine’s largest electric utility ranks at the bottom for the third consecutive year in a survey of business customers.

Central Maine Power came in last place on J.D. Power’s survey of business customers of 88 electric utilities, officials said Wednesday. J.D. Power also ranked CMP last in a similar survey of residential customers last year.

But the company scored 50 points higher than it did last year, and it has introduced an app that’s in line with the survey’s finding that digital tools are important to customers, said David Flanagan, CMP’s executive chairman.

CMP was at the top of the list in 2013, when it got the best score among midsize electric utilities in the East.

That was before the utility botched the rollout of a new billing system, leading to widespread complaints. The utility is also facing criticism over a $1 billion transmission line in western Maine.

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“We know reliability, value, responsiveness, environmental commitment and community engagement are important to all our customers; we have made significant advances in all these areas this year, and we remain committed to these efforts,” Flanagan said.

Overall, J.D. Power said most utilities fared better in its survey than last year. The top-scoring utility in the J.D. Power survey was Georgia Power.