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Glitch at parking kiosks may have cost city $40K in revenue

July 11, 2021 GMT

OCEAN CITY, Md. (AP) — A software glitch in some parking kiosks may have cost Maryland’s Ocean City as much as $20,000 in revenue.

The Daily Times of Salisbury reported last week that the glitch was in Flowbird parking kiosks.

Flowbird runs kiosks in downtown Ocean City. It had performed a software update on July 1 that led to some customers being charged multiple times, Ocean City spokeswoman Jessica Waters said .

When city officials learned of the problem, they shut down paid parking on July 5 and July 6. Waters said that resulted in a revenue loss that has been estimated to be as much as $20,000.

The problem also affected other communities with Flowbird kiosks. They included Rehoboth Beach.

Flowbird has since resolved the problem and is issuing refunds, Vice President of Marketing Sean Renn said. He added that there was no security violation or hack and that all customer data is safe.