Wilkes-Barre Launches New, User-friendly Website

March 31, 2018

WILKES-BARRE — The city launched a new, user-friendly website on Friday.

The redesign will make it easier for residents and visitors to quickly find information about the city, including department contact information, meeting dates, waste collection schedules, and information on special events, according to a news release.

The URL for the website — http://www.wilkes-barre.city — remains unchanged.

“The goal for the new website design is to provide residents with the information they are searching for as quickly and effortlessly as possible,” Tyler Ryan, executive assistant to Mayor Tony George, said in the release.

Ryan coordinated the content for the new website, while city department heads worked together to update and streamline information for the launch.

The city contracted with Virtual Towns & Schools, a Massachusetts-based government website provider with more than 600 municipal clients, to make the website more engaging and improve ease of use for online visitors, according to the release.

Ryan said the city paid the company $7,800 to handle the redesign and will pay $7,800 annually for backup and support.

There are a number of new features on the home page, which includes pull-down menus for information about the city itself; city government, departments and other resources; and public safety; as well as menus that cater to residents, businesses and visitors.

Some of the improved functions on the home page include:

• An enhanced search bar with the latest search trends in the upper right. It offers intuitive search and buttons for commonly requested city services.

•A “Find It Fast” button that makes it easy to find some types of information more quickly.

•A “Citizens Action Center” with buttons that link to pages with information on how to report an issue, parking, waste and recycling, special events, and more. It also has a button for subscribing to “E-Alerts” to receive the latest city updates via email.

There are also tabs on the home page for a welcome from the mayor; a calendar listing upcoming events, their times and locations; the latest city news; and a list of popular city web pages.

The new website features a “responsive design” so it will work effectively on all electronic devices, the city said.

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