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The Connected Consumer Survey 2019: Customer Service Satisfaction is the Strongest Predictor of Customers Willingness to Recommend in Australia & New Zealand - ResearchAndMarkets.com

February 7, 2020 GMT

DUBLIN--(BUSINESS WIRE)--Feb 7, 2020--

The “The Connected Consumer Survey 2019: Mobile Customer Satisfaction and Churn in Australia and New Zealand” report has been added to ResearchAndMarkets.com’s offering.

This report focuses on aspects of Connected Consumer Survey that relate to the behaviour, preferences, and plans of smartphone users in Australia and New Zealand (ANZ). In particular, it focuses on customer satisfaction, churn and retention-related aspects of mobile services. The survey was conducted in association with Dynata.

This Report Provides:

Survey Data Coverage:

The survey was conducted between July and August 2019. The survey groups were chosen to be representative of the mobile-internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country, and 2000 in the region.

Geographical Coverage:

Key Topics Covered:

For more information about this report visit https://www.researchandmarkets.com/r/9talg3

View source version on businesswire.com:https://www.businesswire.com/news/home/20200207005246/en/

CONTACT: ResearchAndMarkets.com

Laura Wood, Senior Press Manager

press@researchandmarkets.com

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KEYWORD: AUSTRALIA/OCEANIA NEW ZEALAND AUSTRALIA

INDUSTRY KEYWORD: MOBILE/WIRELESS TECHNOLOGY NETWORKS

SOURCE: Research and Markets

Copyright Business Wire 2020.

PUB: 02/07/2020 07:12 AM/DISC: 02/07/2020 07:12 AM

http://www.businesswire.com/news/home/20200207005246/en