Harlingen resident protests local auto shop
HARLINGEN — Everyone has had an unpleasant customer service experience, whether at a store, a restaurant or a repair shop. But not everyone has publicly expressed dissatisfaction by standing across the street for days on end from the culprit business with a large sign for all to see.
Harlingen resident Roy Garcia, 56, did just that by protesting near the Harlingen Firestone Complete Auto Care located off West Harrison Avenue with a large report card poster showing a grade of “F.”
Garcia, a retired law enforcement officer, said, he has never protested before in his life. “I’m warning the city of Harlingen and everybody else that these guys are horrible,” he said.
Garcia explained he graded Firestone according to his experience as a customer and other customer’s testimony about their car repair service.
Harlingen Firestone management would not comment.
According to the Better Business Bureau website, this Firestone location
has not been rated nor does it have any complaints or negative reviews against it.
Garcia said he feels he’s being brushed off by the company.
He compares his plight against the corporate business to the Biblical story of David and Goliath.
But his fight has not ended yet.
Garcia said he plans to continue his protest until his problem is resolved.
“If they can lose two or three customers per day that’s $4,000 for them. I’m satisfied,” he said.