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Press release content from Globe Newswire. The AP news staff was not involved in its creation.

ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards

May 15, 2019 GMT

COLORADO SPRINGS, Colo., May 14, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the recipients of this year’s ICMI Global Contact Center Awards. The ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry and is designed to recognize the companies, contact centers, and individuals that demonstrate excellent innovation and leadership within the industry. This year’s award winners were announced at the ICMI Global Contact Center Awards Party, which took place on May 14, 2019 in conjunction with ICMI Contact Center Expo.


To learn more about the ICMI Global Contact Center Awards, please visit: https://www.icmi.com/Contact-Center-Expo-Conference/Program/Awards-Party

“Participants of the ICMI Global Contact Center Awards continue to impress each year with submissions from a robust group of individuals and teams,” said Erica Marois, Content and Awards Manager, ICMI. “This year’s winners truly set the bar for customer service excellence and demonstrated their commitment to success and moving our industry forward.”

This year’s winners were reviewed and chosen by a panel of carefully selected judges, which included more than 35 industry thought leaders. Winners were selected based on a set of pre-determined category criteria.

2019 ICMI Global Contact Center Award Winners:

Best Contact Center AgentDanielle Bronikowski, U.S. Bank Global Fund Services

Best Contact Center SupervisorAshley Trout, WebMD Health Services

Best Contact Center ManagerJerri Pigg-Shoemake, WPS Government Health Administrators

Best Contact Center TrainerShelley Reyes, MindTouch

Best Strategic Value to the OrganizationNew York Life Insurance

Best Digital Customer ExperienceDorel Juvenile

Best Learning & Development ProgramTELUS International

Best Contact Center CultureNavy Federal Credit Union


Best New Technology SolutionTalkdesk

Best Outsourcing ProviderHarland Clarke

Best Small Contact CenterWinner: WPS Government Health AdministratorsRunner-Up: Busey

Best Medium Contact CenterWinner: WebMD Health ServicesRunner-Up: MOO

Best Large Contact CenterCvent (Tie)UPMC Health Plan (Tie)

Lifetime AchievementJohn Goodman

Follow ICMI on Social: (#CCExpo): Twitter | Facebook | LinkedIn

About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.

Heather DonnerICMI PR ICMIPR@UBM.com 415-947-6109