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C3i Solutions Taps Avaya Omni-channel Contact Center Solutions To Offer Differentiated Services

January 17, 2019

SANTA CLARA, Calif.--(BUSINESS WIRE)--Jan 17, 2019--Avaya Holdings Corp. (NYSE:AVYA) today announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, turning its contact center into a next generation digital engagement and personalization center with the flexibility to drive increased innovation and improve customer experiences.

With more than 150 diverse clients, many among the Fortune 500, C3i Solutions is a leading business process outsourcing (BPO) company supporting over 35 million omnichannel interactions annually in 175 countries via its customers’ communications channels of choice.

C3i Solutions has unique requirements that mirror their client’s diversity, global presence and an increasingly complex network of business integrations. C3i needed a stable, flexible and integrated contact center solution. Avaya satisfied the demanding compliance and documentation requirements - a complex matrix of client, industry and governmental regulation. C3i Solutions replaced its legacy systems in phases to maintain the flexibility to meet clients’ exact needs and provide a customized experience for every unique client , while easing the burden on its Technology team by consolidating six solutions to one and capturing cost savings through reduced operational and support burden.

“Consumers expect to engage wherever, whenever, and however they prefer,” Michael Dean, CTO, C3i Solutions. “We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers. The combination of Avaya capabilities affords us the platform to remain a market leader in offering innovative, robust, and reliable solutions—and do so more quickly than ever.”

“At Avaya, we strive to create powerful yet simple communications and collaboration solutions to fit the individual business needs for each of our customers,” said Chris McGugan, SVP Product and Technology, Avaya. “We are proud to have provided C3i Solutions with solutions to create a better experience for their customers today and a clear path to embracing emerging technologies that can contribute to their competitive advantage with every client service opportunity going forward.”

To learn more about how C3i Solutions is using Avaya technology and innovations, visit  https://www.avaya.com/en/case-studies/c3i-solutions/.

About C3i Solutions

C3i Solutions, an HCL Technologies company, is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, its unique, multi-channel approach and experience in highly regulated industries have made the company the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, C3i Solutions excels at protecting clients’ brands, while maximizing productivity and cost efficiency.

About Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at . The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

View source version on businesswire.com:https://www.businesswire.com/news/home/20190117005594/en/

CONTACT: Alex Alias, Avaya

alalas@avaya.comJackie Hoover, C3i Solutions

Jacqueline.Hoover@c3isolutions.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: TECHNOLOGY CONSUMER ELECTRONICS DATA MANAGEMENT HARDWARE NETWORKS SOFTWARE

SOURCE: Avaya Holdings Corp.

Copyright Business Wire 2019.

PUB: 01/17/2019 12:02 PM/DISC: 01/17/2019 12:02 PM

http://www.businesswire.com/news/home/20190117005594/en