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University Hospitals’ CEO Tom Zenty addresses fertility clinic failure

March 27, 2018 GMT

University Hospitals’ CEO Tom Zenty addresses fertility clinic failure

CLEVELAND, Ohio -- University Hospitals’ CEO Tom Zenty addresses the hospital system’s recent fertility clinic failure. 

“I can’t say it any more plainly, we failed our fertility clinic patients. We are sorry. I am sorry. And we’re going to do everything we can to regain our patients’ trust,” Zenty said in a video UH uploaded to Facebook this afternoon.

Zenty said the system had three immediate priorities after learning of the incident: to preserve and protect the eggs and embryos, to support patients and to identify the root causes of the situation. 

“We know we made mistakes,” Zenty said in the video. “Clearly, we can’t give back what was lost.”

UH announced in early March that about 2,000 eggs and embryos stored in a large liquid nitrogen freezer at UH’s Ahuja Medical Center in Beachwood may have been damaged when the temperature rose in a storage tank. That number has since been updated to 4,000, affecting 950 patients. 

Read more of The Plain Dealer’s coverage of the fertility clinic failures.