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Press release content from Business Wire. The AP news staff was not involved in its creation.

CX & CRM Innovation Report, 2019: Best Practice Cases Review - ResearchAndMarkets.com

January 3, 2020 GMT

DUBLIN--(BUSINESS WIRE)--Jan 3, 2020--

The “CX & CRM Innovation: Best Practice Cases Review” report has been added to ResearchAndMarkets.com’s offering.

This report provides an overview of best practice in providing a good CX and developments in capabilities of CRM with the use of, e.g. machine Learning (ML) and artificial intelligence (AI).

The provision of excellent customer experience (CX) has become an important differentiator for MNOs operating in saturated and highly competitive markets. An important part of providing an excellent customer experience is effective CRM that streamlines the delivery of services while providing MNOs with valuable data on customer behaviours and expectations.

Key Topics Covered

1. Overview

2. Background and Content

3. Developments in CX and CRM

4. Creating Customer Centricity

5. Impact of ML/AI on CX & CRM

6. Conclusions

Companies Mentioned

For more information about this report visit https://www.researchandmarkets.com/r/2zgle6

View source version on businesswire.com:https://www.businesswire.com/news/home/20200103005350/en/

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SOURCE: Research and Markets

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PUB: 01/03/2020 02:18 PM/DISC: 01/03/2020 02:18 PM