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Insights on the Call Center Outsourcing Global Market to 2025 - Increasing Use of RPA in Call Centers is Driving Growth - ResearchAndMarkets.com

July 9, 2021 GMT

DUBLIN--(BUSINESS WIRE)--Jul 9, 2021--

The “Global Call Center Outsourcing Market 2021-2025” report has been added to ResearchAndMarkets.com’s offering.

The publisher has been monitoring the call center outsourcing market and it is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period.

The report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

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The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing use of RPA in call centers, rise of emerging countries as call center destinations, and focus on reducing operating costs.

The call center outsourcing market analysis includes the end-user segment and geographic landscape. This study identifies the increasing use of analytics solutions in call centers as one of the prime reasons driving the call center outsourcing market growth during the next few years. Also, the increasing adoption of cloud communication in call centers and an increase in M&A and strategic alliances among vendors will lead to sizable demand in the market.

Companies Mentioned

  • Atento SA
  • Bertelsmann SE and Co. KGaA
  • Hinduja Global Solutions Ltd.
  • Sitel Group
  • StarTek Inc.
  • Sykes Enterprises Inc.
  • SYNNEX Corp.
  • Tata Consultancy Services Ltd.
  • Teleperformance SE
  • Transcom Holding AB

The report on call center outsourcing market covers the following areas:

  • Call center outsourcing market sizing
  • Call center outsourcing market forecast
  • Call center outsourcing market industry analysis

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

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The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Key Topics Covered:

1. Executive Summary

  • Market overview

2. Market Landscape

  • Market ecosystem
  • Value chain analysis

3. Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

4. Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

5. Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • IT and telecom - Market size and forecast 2020-2025
  • BFSI - Market size and forecast 2020-2025
  • Healthcare - Market size and forecast 2020-2025
  • Retail - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user

6. Customer landscape

7. Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity By Geographical Landscape
  • Market drivers
  • Market challenges
  • Market trends

8. Vendor Landscape

  • Overview
  • Vendor landscape
  • Landscape disruption

9. Vendor Analysis

10. Appendix

For more information about this report visit https://www.researchandmarkets.com/r/qd0beg

View source version on businesswire.com:https://www.businesswire.com/news/home/20210709005300/en/

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SOURCE: Research and Markets

Copyright Business Wire 2021.

PUB: 07/09/2021 10:46 AM/DISC: 07/09/2021 10:46 AM

http://www.businesswire.com/news/home/20210709005300/en