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Press release content from Business Wire. The AP news staff was not involved in its creation.
PRESS RELEASE: Paid content from Business Wire
Press release content from Business Wire. The AP news staff was not involved in its creation.

Global Research Study Finds the Pandemic Accelerated Demand for and Adoption of Technology for Public Safety

September 28, 2021 GMT
A global research study from Motorola Solutions, conducted by Goldsmiths, University of London, found that COVID-19 has accelerated changes in public perspectives related to safety and the acceptance and adoption of new technologies. (Photo: Motorola Solutions)
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A global research study from Motorola Solutions, conducted by Goldsmiths, University of London, found that COVID-19 has accelerated changes in public perspectives related to safety and the acceptance and adoption of new technologies. (Photo: Motorola Solutions)
1 of 5
A global research study from Motorola Solutions, conducted by Goldsmiths, University of London, found that COVID-19 has accelerated changes in public perspectives related to safety and the acceptance and adoption of new technologies. (Photo: Motorola Solutions)

CHICAGO--(BUSINESS WIRE)--Sep 28, 2021--

Motorola Solutions (NYSE: MSI), in partnership with a leading academic, independent research team directed by Dr. Chris Brauer at Goldsmiths, University of London, has conducted an expansive global study that uncovers how expectations for safety and security are changing while fueling public safety and enterprise innovation.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210928005218/en/

A global research study from Motorola Solutions, conducted by Goldsmiths, University of London, found that COVID-19 has accelerated changes in public perspectives related to safety and the acceptance and adoption of new technologies. (Photo: Motorola Solutions)

The Consensus for Change report surveyed 12,000 citizens and interviewed 50 public safety agencies, commercial organizations and industry experts across 10 geographic markets (Australia, Germany, Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom, United States). It analyzes how the global COVID-19 pandemic heightened awareness of the need for technology to enhance public safety while accelerating innovation and technology adoption for emergency services and enterprises around the world.

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“The pandemic fueled the need to use technologies in different ways to address new challenges within a rapidly evolving environment,” said Mahesh Saptharishi, senior vice president and chief technology officer of Motorola Solutions. “We also saw an accelerated adoption and modernization of technologies with significantly compressed implementation timelines. This research profiles the extraordinary ways that public safety and enterprise organizations continue to adapt to changing policies and needs.”

The study finds that an overwhelming 88% of citizens globally want to see public safety transformed through the use of advanced technology. Other major findings include:

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  • 71% say more specifically that advanced technologies, such as video cameras, data analytics, cybersecurity and the cloud, are needed to address challenges of the modern world.
  • 70% say emergency services should be able to predict risk, a task that can be supported by advanced technologies.
  • 75% say that they are willing to trust the organizations that hold their information so long as they use it appropriately.

The research identifies three major trends that demonstrate an inflection point in how citizens and organizations are thinking about technology and safety.

The research also identifies that more public education is needed to increase understanding of emerging technologies, such as artificial intelligence (AI).

“As technology continues to quickly evolve, it is critical for organizations to ensure that their advancements are built, and understood, to be human-centric,” Saptharishi said. “For example, artificial intelligence should be designed in a way that respects human decision making and considers the public’s input and needs, while allowing users to make better informed decisions and respond to complex threats. By designing advanced technologies to be assistive, we ensure that the decision-making remains the sole responsibility of humans.”

The Consensus for Change report is an essential resource for public safety agencies and enterprises to understand and apply lessons from the pandemic. The pandemic has highlighted the need to look at things and respond differently - from assessing risks and better predicting areas of operational disruption, to evaluating and integrating the right technologies to support business continuity. It has also reinforced the need for better communication and collaboration with communities and among stakeholders to secure support for the expanded use of advanced technologies.

As communities across the globe continue to respond to wide-reaching threats to our safety, these insights emphasize the steps they can take today to assure greater safety for the future.

To read the executive summary or the full report, visit
www.motorolasolutions.com/consensusforchange.

About Motorola Solutions

Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20210928005218/en/

CONTACT: Media Contacts

Brittany Kelly

Mobile: +1 (224)246-3914

Brittany.Kelly@motorolasolutions.com

North America media inquiriesElvan Lindberg

Mobile: +46 707 44 8893

Elvan.Lindberg@motorolasolutions.com

International media inquiries

KEYWORD: NORTH AMERICA FRANCE UNITED STATES UNITED KINGDOM EUROPE ILLINOIS

INDUSTRY KEYWORD: MOBILE/WIRELESS TECHNOLOGY OTHER DEFENSE SECURITY SOFTWARE AUDIO/VIDEO NETWORKS HARDWARE DATA MANAGEMENT DEFENSE

SOURCE: Motorola Solutions

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PUB: 09/28/2021 05:00 AM/DISC: 09/28/2021 05:02 AM

http://www.businesswire.com/news/home/20210928005218/en