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Global Unified Communications Market Size, Share & Trends Analysis Report 2021-2028: Growing Prominence for Unified Communication as a Service (UCaaS) -

January 4, 2022 GMT

DUBLIN--(BUSINESS WIRE)--Jan 4, 2022--

The “Unified Communications Market Size, Share & Trends Analysis Report By Product (Hosted, On-premise), By Solution, By Organization Size, By End Use, By Region, And Segment Forecasts, 2021 - 2028” report has been added to’s offering.

The global unified communications market size is expected to reach USD 344.84 billion by 2028 and is expected to expand at a CAGR of 20.5% from 2021 to 2028

Changing workforce dynamics, growing prominence for Unified Communication as a Service (UCaaS), and virtualization of data and devices are factors that are expected to increase the adoption of UC solutions in enterprises.


The use of cloud-based solutions for fast and seamless communication across enterprises is expected to positively impact market growth. Organizations are effectively deploying cloud-based collaboration solutions across various time zones so that they can improve the productivity of their mobile team members.

The growing adoption of cloud-based unified communication platforms is allowing geographically diverse and dispersed teams to work together and collaborate mutually in real-time via voice and video conferencing. The transition toward the cloud is also allowing enterprises to curb capital spending by adopting an operational cost model that will enable them to pay on the basis of the capacity they require.

Increasing demand for UC solutions is opening up opportunities for solution providers to launch advanced versions of team collaboration software for enterprises. Solution providers such as Cisco Systems, Inc.; Avaya, Inc.; and IBM Corporation are offering a mix of UC and team collaboration solutions as part of their efforts to strengthen their market position.

Having realized that there are several UC solutions available in the market, key players are focusing on offering diverse solutions with various features, including support for audio and video conferencing, email platforms, instant messaging, and unified messaging. As a result, the market is expected to witness a convergence of voice communication, video communication, synchronous communication, and other communication tools.

Unified Communications Market Report Highlights


  • The hosted UC solutions segment is expected to register a significant CAGR over the forecast period owing to the increasing implementation of UCaaS solutions in enterprises
  • The healthcare application segment is expected to develop at a CAGR of approximately 20.0% over the forecast period owing to the increased adoption of video conferencing tools for remote patient monitoring
  • The SMEs segment is expected to grow at the fastest pace through 2025 owing to the increasing need for an efficient unified infrastructure for improving communication capabilities
  • The audio and video conferencing segment is poised to witness steady growth over the forecast period owing to the rising deployment of visual communication tools in enterprises
  • Asia Pacific is expected to be the fastest-growing regional market due to the emergence of local service providers offering diverse solutions
  • Key players in the Unified Communications market include Avaya, Inc.; IBM Corporation; Cisco Systems, Inc.; and NEC Corporation.

Market Dynamics

Market Driver Analysis

  • Increasing adoption of BYOD
  • Rising penetration of mobile devices
  • Use of unified communications as a service

Market Restraint Analysis

  • Initial capital outlay
  • Lack of interoperability

Unified Communications - Penetration & Growth Prospect Mapping

Unified Communications - Technology Landscape

Comparative Analysis - Team Collaboration Software vs Unified Communications

Total Cost of Ownership (TCO) of Unified Communication Solutions

Business Environment Analysis Tools

  • PEST Analysis
  • Porter’s Five Force Analysis

Companies Mentioned

  • Alcatel-Lucent
  • Avaya Inc.
  • Cisco Systems Inc.
  • IBM Corporation
  • Microsoft Corporation
  • NEC Corporation
  • Plantronics Inc.
  • Polycom, Inc.
  • ShoreTel Inc.
  • Unify GmbH & Co. KG
  • Verizon Communications Inc.

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SOURCE: Research and Markets

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PUB: 01/04/2022 10:39 AM/DISC: 01/04/2022 10:39 AM