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Outlook on the CRM Outsourcing Global Market to 2024 - Increasing Need for Large-scale Client Management Presents Opportunities - ResearchAndMarkets.com

January 6, 2021 GMT

DUBLIN--(BUSINESS WIRE)--Jan 6, 2021--

The “Global CRM Outsourcing Market 2020-2024” report has been added to ResearchAndMarkets.com’s offering.

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The publisher has been monitoring the CRM outsourcing market and it is poised to grow by $16.50 billion during 2020-2024 progressing at a CAGR of 4% during the forecast period.

The report on CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for large-scale client management and need to focus on core competencies and improve efficiency.

The CRM outsourcing market analysis includes end-user segment and geographical landscapes. This study identifies the increased use of neo-sourcing as one of the prime reasons driving the CRM outsourcing market growth during the next few years.

Companies Mentioned

  • Accenture Plc
  • Atos SE
  • Capgemini Services SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

The report on CRM outsourcing market covers the following areas:

  • CRM outsourcing market sizing
  • CRM outsourcing market forecast
  • CRM outsourcing market industry analysis

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

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The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Key Topics Covered:

1. Executive Summary

  • Market overview

2. Market Landscape

  • Market ecosystem
  • Market characteristics
  • Value chain analysis

3. Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

4. Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

5. Market Segmentation by End-user

  • Market segments
  • Comparison by End user
  • BFSI - Market size and forecast 2019-2024
  • Telecom and IT - Market size and forecast 2019-2024
  • Retail - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by End user

6. Customer landscape

7. Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers - Demand led growth
  • Market challenges
  • Market trends

8. Vendor Landscape

  • Vendor landscape
  • Landscape disruption
  • Competitive landscape

9. Vendor Analysis

  • Vendors covered
  • Market positioning of vendors

10. Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

For more information about this report visit https://www.researchandmarkets.com/r/amrpfx

View source version on businesswire.com:https://www.businesswire.com/news/home/20210106005487/en/

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KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY SOFTWARE

SOURCE: Research and Markets

Copyright Business Wire 2021.

PUB: 01/06/2021 08:58 AM/DISC: 01/06/2021 08:59 AM

http://www.businesswire.com/news/home/20210106005487/en