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Press release content from Business Wire. The AP news staff was not involved in its creation.

Sensei Labs Chooses Strikedeck by Medallia For Customer Success Management

April 19, 2021 GMT

SAN FRANCISCO & TORONTO--(BUSINESS WIRE)--Apr 19, 2021--

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that Sensei Labs has selected Strikedeck by Medallia as its customer success management platform of choice.

“Strikedeck will give our Customer Success team superpowers,” said Rich Prashad, VP, Customer Success, Sensei Labs. “Our Conductor platform is in ever-increasing demand to deliver enterprise-wide as well as function-specific work orchestration. Strikedeck will help us scale to support our growth while maintaining a predictably superior experience for our customers. Strikedeck’s single view of each account and contact across every dimension aligns with our commitment of a highly-personalized Customer Success model and will be a key enabler for us as we work closely with customers to continually evolve their Conductor instance and thrive in today’s Enterprise Orchestration Era.”

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About Medallia

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Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com:https://www.businesswire.com/news/home/20210419005289/en/

CONTACT: PR Contact:

Camille Chan

press@medallia.com

+1 (650) 243-7610IR Contact:

Carolyn Bass

ir@medallia.com

KEYWORD: UNITED STATES NORTH AMERICA CANADA CALIFORNIA

INDUSTRY KEYWORD: NETWORKS INTERNET DATA MANAGEMENT TECHNOLOGY SOFTWARE

SOURCE: Medallia, Inc.

Copyright Business Wire 2021.

PUB: 04/19/2021 08:00 AM/DISC: 04/19/2021 08:01 AM

http://www.businesswire.com/news/home/20210419005289/en